Jabra Engage 50 Stereo Operation Manual Download

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Operation Guide

– Version 2102 (February 2021)

•

Use Google Chrome, Firefox or Opera browser with Windows or Mac operating

system.

•

Install EPOS Connect software on the workstation.

•

Define Contact Center as the default softphone in EPOS Connect.

•

Choose EPOS | SENNHEISER as

Audio Device Brand

in the Communication

Panel settings.

Supported Devices

Headsets are tested with the firmware version mentioned in the table. Use this

version or later. Version can be checked and upgraded via EPOS Connect software.

Model

Firmware

SC 1x5

44.05.18.18

SC 160

44.05.18.30

SC 635

15.08.89.89

SC 660

15.08.89.89

SC 665

15.08.89.89

SP30

4.5.36

DW Pro1

169

Summary of Contents for Engage 50 Stereo

Page 1: ...Operation Guide Version 2102 November 2021 sinch com...

Page 2: ...rved NDA Confidential Operation Guide Version 2102 February 2021 Table of Contents 1 Introduction 2 2 Communication Panel 3 2 1 Jabra Headset 5 2 2 EPOS Sennheiser 6 3 Supervisor Dashboard 8 4 Online...

Page 3: ...g software Prerequisites Before system services can be taken into use on client laptops the services must be ordered and configured according to the Service Configuration document Which Application fo...

Page 4: ...talled on the workstation see the table below Make sure there is an appropriate audio device installed on the client workstation and that the browser allows its usage To enable using Communication Pan...

Page 5: ...some browsers known as private mode Troubleshooting Error when changing password in the sign in screen or signing in for the first time The error message password change failed server error may appea...

Page 6: ...act Center system To access these logs press F12 and choose the correct tab Network or Console When an error is repeatable open the log first and then repeat the procedure that caused an error Once do...

Page 7: ...ith Engage Link firmware 1 22 Evolve 20 3 7 0 Evolve 40 With Evolve Link firmware 3 10 3 Evolve 65 2 72 2 With Link 370 BT firmware 1 50 0 Evolve 75 2 10 0 With Link 370 BT firmware 1 48 0 Evolve2 40...

Page 8: ...tact Center as the default softphone in EPOS Connect Choose EPOS SENNHEISER as Audio Device Brand in the Communication Panel settings Supported Devices Headsets are tested with the firmware version me...

Page 9: ...ng to the instructions in the System Configurator document but do not add any role to the group You can also add rights directly to a user but for easier rights and user management we recommend to add...

Page 10: ...1 Object Type Access Level User User Group View Modify Manage presence Manage contact history Statistics summary Statistics details Log on agents to queue log off agents from queue Supported Browsers...

Page 11: ...option means that a user can see aggregated summary statistics for agents and queues such as how many calls agents are handled today or how many calls has arrived to queue today Statistics Detail This...

Page 12: ...Sinch Contact Center support provides an URL for accessing SC Enter your credentials and click Log On Configuration Tasks Superusers need to run the configuration tasks such as Configure user accounts...

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