Issue
Potential cause
Potential solution
No sound
Is the hearing aid turned off?
Turn it on.
Is the hearing aid charged?
Charge the hearing aid.
(See the user guide for your charger.)
Is the hearing aid charger charged?
Charge the hearing aid charger.
(See the user guide for your charger.)
Is the receiver wire broken?
Contact Jabra Enhance for a replacement.
Does the hearing aid need cleaning, or is
the wax filter clogged?
Clean your hearing aids and change your
wax filters.
Is your ear full of wax?
Visit your doctor.
Battery drains very
quickly.
Did you leave your hearing aid on for long
periods of time?
Always turn off your hearing aids when you
are not using them, or place them in the
charger for charging.
Your batteries will run out faster when you
use wireless functions like streaming from
your mobile device or from your TV with
our TV streamer.
Is the hearing aid 3-4 years old?
Your hearing aids may be reaching the end
of their life expectancy. Contact Jabra
Enhance to troubleshoot or purchase a
new set.
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