Regulatory information
Warranties and repairs
The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as
described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure
functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact
initiative, the manufacturer is committed to doing this in line with environment-friendly best practices. Hearing
aids therefore, at the manufacturer’s discretion, may be replaced by new products or products manufactured
from new or serviceable used parts, or repaired using new or refurbished replacement parts. The warranty period
of hearing aids is designated on your warranty card, which is provided by your hearing care professional.
For hearing aids that require service, please contact your hearing care professional for assistance.
Hearing aids that malfunction must be repaired by a qualified technician. Do not attempt to open the case of
hearing aids, as this will invalidate the warranty.
Temperature test, transport and storage information
Our hearing aids are subjected to various tests in temperature and damp heating cycling between -25 °C (-13 °F)
and +70 °C (+158 °F) according to internal and industry standards.
During normal operation the temperature should not exceed the limit values of +5 °C (+41 °F) to +40 °C (104 °F)
at a relative humidity of 90%, non-condensing. Atmospheric pressure between 700 hPa and 1060 hPa is
appropriate.
Regulatory information
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