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SJW; Reviewed: 
SPOC 6/22/2016 

Solution & Interoperability Test Lab Application Notes 

©2016 Avaya Inc. All Rights Reserved. 

1 of 12 

PRO935_oneXA 

 

 
 
 
 
 

 Avaya Solution & Interoperability Test Lab 

 

Application Notes for Jabra PRO 935 USB/Bluetooth 
Wireless Headsets with Avaya one-X® Agent - Issue 1.0

 

 
 
 
 
 
 
 

Abstract 

 

  

These Application Notes describe the configuration steps required to integrate the Jabra PRO 
935 USB/Bluetooth Wireless Headsets with Avaya one-X® Agent.  

 

Readers should pay attention to Section 2, in particular the scope of testing as outlined in 
Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases 
are adequately covered by this scope and results. 

 

Information  in  these  Application  Notes  has  been  obtained  through  DevConnect  compliance 
testing  and  additional  technical  discussions.   Testing  was  conducted  via  the  DevConnect 
Program at the Avaya Solution and Interoperability Test Lab. 

 

 

Summary of Contents for PRO 935

Page 1: ...o integrate the Jabra PRO 935 USB Bluetooth Wireless Headsets with Avaya one X Agent Readers should pay attention to Section 2 in particular the scope of testing as outlined in Section 2 1 as well as...

Page 2: ...termine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other te...

Page 3: ...ton on the headset Using the Voice Control button on the Jabra headset to mute and un mute the audio Verifying incoming call notification on Jabra headset Verifying call ended notification on Jabra he...

Page 4: ...he test configuration used to verify the Jabra PRO 935 USB Bluetooth Wireless headset solutions The configuration consists of Avaya Aura Communication Manager with and Avaya G430 Media Gateway providi...

Page 5: ...d Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Release Version Avaya Aura Communication Manager running on a Virtual Platf...

Page 6: ...es for the specified fields and retain the default values for the remaining fields Type Enter station type 9630 Name A descriptive name Security Code Enter a valid code ex 1234 IP SoftPhone y add stat...

Page 7: ...inID Issue add agent loginID n command where n is an available extension number Enter the following values on Page 1 for the specified fields and retain the default values for the remaining fields Nam...

Page 8: ...ge agent loginID 8271001 Page 2 of 2 AGENT LOGINID Direct Agent Skill Service Objective n Call Handling Preference skill level Local Call Preference n SN RL SL SN RL SL 1 1 1 16 6 Configure one X Agen...

Page 9: ...ication Notes 2016 Avaya Inc All Rights Reserved 9 of 12 PRO935_oneXA Click on the top right menu and select Agent Preferences On the Agent Preferences screen click on Advanced and select Jabra PRO 93...

Page 10: ...a PRO 935 USB Wireless Base station to a USB port on the one X Agent PC Switch on the Jabra PRO 935 USB Wireless headset and a PC Connected message is played through the earpiece 8 Verification Steps...

Page 11: ...Additional References This section references the Avaya and Jabra documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avay...

Page 12: ...information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accura...

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