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SJW; Reviewed: 
SPOC 6/22/2016 

Solution & Interoperability Test Lab Application Notes 

©2016 Avaya Inc. All Rights Reserved. 

3 of 12 

PRO935_oneXA 

 

2.1.  Interoperability Compliance Testing 

All test cases were performed manually. The following features were verified: 
 

 

Placing calls to internal extensions to verify two-way audio. 

 

Placing calls from the PSTN and to Voicemail to verify two-way audio. 

 

Answering and ending calls using the call control button on the headset. 

 

Using the Voice Control button on the Jabra headset to mute and un-mute the audio. 

 

Verifying incoming call notification on Jabra headset. 

 

Verifying call ended notification on Jabra headset. 

 
For the serviceability testing, the Jabra headset was reconnected to the Avaya one-X® Agent and 
the PC was restarted to verify proper operation of the headset after the reboot was completed.   

2.2.  Test Results 

All test cases passed. 

2.3.  Support 

For support on this Jabra headset solution, contact Jabra Technical Support at: 
 

 

Phone:  +1 (800) 697-8757 

 

Website:  

http://www.jabra.com/NA-US/Support/pages/Default.aspx

  

 

Email: 

JabraSupport.US@jabra.com

  

 

Summary of Contents for PRO 935

Page 1: ...o integrate the Jabra PRO 935 USB Bluetooth Wireless Headsets with Avaya one X Agent Readers should pay attention to Section 2 in particular the scope of testing as outlined in Section 2 1 as well as...

Page 2: ...termine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other te...

Page 3: ...ton on the headset Using the Voice Control button on the Jabra headset to mute and un mute the audio Verifying incoming call notification on Jabra headset Verifying call ended notification on Jabra he...

Page 4: ...he test configuration used to verify the Jabra PRO 935 USB Bluetooth Wireless headset solutions The configuration consists of Avaya Aura Communication Manager with and Avaya G430 Media Gateway providi...

Page 5: ...d Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Release Version Avaya Aura Communication Manager running on a Virtual Platf...

Page 6: ...es for the specified fields and retain the default values for the remaining fields Type Enter station type 9630 Name A descriptive name Security Code Enter a valid code ex 1234 IP SoftPhone y add stat...

Page 7: ...inID Issue add agent loginID n command where n is an available extension number Enter the following values on Page 1 for the specified fields and retain the default values for the remaining fields Nam...

Page 8: ...ge agent loginID 8271001 Page 2 of 2 AGENT LOGINID Direct Agent Skill Service Objective n Call Handling Preference skill level Local Call Preference n SN RL SL SN RL SL 1 1 1 16 6 Configure one X Agen...

Page 9: ...ication Notes 2016 Avaya Inc All Rights Reserved 9 of 12 PRO935_oneXA Click on the top right menu and select Agent Preferences On the Agent Preferences screen click on Advanced and select Jabra PRO 93...

Page 10: ...a PRO 935 USB Wireless Base station to a USB port on the one X Agent PC Switch on the Jabra PRO 935 USB Wireless headset and a PC Connected message is played through the earpiece 8 Verification Steps...

Page 11: ...Additional References This section references the Avaya and Jabra documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avay...

Page 12: ...information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accura...

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