Jabra PRO 9460 - 2, User Manual

Page 1: ...www jabra com User manual Jabra PRO 9460 9460 Duo and 9470 ...

Page 2: ...ries 10 3 3 Headset Diagrams 11 3 4 Base Diagram 13 4 System Setup and Connections 14 4 1 Setup Overview and Background 14 4 2 The Quick Start Setup Wizard 15 4 3 Preparing the base and and Assembling the Headset 15 4 4 Connecting the Base to Your Desk Phone 17 4 5 Configuring the Jabra PRO Base for Your Desk Phone 19 4 6 Using a Handset Lifter or Electronic Hookswitch 21 4 7 Connecting the Base t...

Page 3: ...3 How to make a call 26 6 4 How to answer a call 28 6 5 Hanging up 29 6 6 Controlling the Speaker Volume and Microphone 30 6 7 Switching between Your Phone and Headset 30 6 8 Last Number Redial 31 6 9 Managing Call Collisions and Call Waiting 31 6 10 Listening to Music 31 7 The Jabra PRO Headset 32 7 1 How to Wear the Headset 32 7 2 Attaching or detaching a Wearing Style 33 7 3 Headset Controls an...

Page 4: ...ces 48 8 9 Re running the Setup Wizards 49 8 10 Base Audio Indicators 49 8 11 Narrowband vs Wideband Audio 49 8 12 Conference Calling 50 8 13 Headset Docking Operation 50 8 14 Theft Protection 50 8 15 Dealing with Density Issues 51 9 Using Jabra PRO 9470 with a Mobile Phone 52 9 1 Jabra PRO Bluetooth Support 52 9 2 Pairing and Connecting with Other Bluetooth Devices 53 9 3 Forcing reconnection Dis...

Page 5: ...RO Midi Headset 61 13 3 Jabra PRO Flex Headset 62 13 4 Jabra PRO 9460 Duo Headset 62 13 5 Headset Hearing Protection 62 13 6 Headset Battery 62 13 7 Materials and Allergies 63 13 8 Touchscreen Base 63 13 9 Jabra PRO 9470 Base Bluetooth Support 64 13 10Product Disposal 64 13 11 Certifications and Safety Approvals 64 14 GlOSSARY 65 ...

Page 6: ...hone Touch panel volume and mute control Intuitive headset control via adaptive multifunction button for answer end call call waiting control and other functions Status LED and audio feedback Advanced hearing protection with SafeTone noise exposure controls The Jabra PRO 9460 headset also features the following Jabra PRO Flex boom design Single noise cancelling microphone Choice of ear hook or hea...

Page 7: ...r hearing by preventing acoustic shocks and limiting the maximum noise exposure from the headset during your workday to 85dB A This system is called IntelliTone which is only available from Jabra The table below summarizes the protection levels available Protection level Criteria for selecting Level 0 Basic protection against sound spikes 118 dB A auto volume disabled Level 1 Less than 4 hours on ...

Page 8: ...s dry wipes anti static screen cleaner and or prepackaged towelettes The headset headband neckband and ear hook can be wiped clean with a dry cloth if needed The cords and base unit can be dry dusted as required The leatherette ear cushion s can be cleaned or replaced When cleaning remove them and wipe with a damp cloth Avoid getting moisture or liquids into any button ports receptors or other ope...

Page 9: ...gure 1 Components included with Jabra PRO models that feature a touchscreen base Product variants contain Jabra PRO 9460 Jabra PRO 9460 Duo 1 Base 1 Base 2 Headset cradle 2 Headset cradle 3b Headset 3c Headset 4 Ear hook 6 Power adapter 5 Headband 7 Telephone cable 6 Power adapter 8 USB cable 7 Telephone cable 9 Installation CD with Jabra PC Suite Software 8 USB cable 10 Warning Declaration guide ...

Page 10: ...cushion 3 1 4 6 2 5 Figure 2 Jabra PRO accessories available separately Accessory variants contain Jabra PRO 9460 Jabra PRO 9460 Duo 1 01 0369 Remote Handset lifter GN1000 RHL 1 01 0369 Remote Handset lifter GN1000 RHL 2 Electronic hookswitch adapter 2 Electronic hookswitch adapter 3 14121 24 Neckband 6 14101 19 Replacement ear cushions 4 14121 25 Replacement headband 5 14121 26 Replacement ear ho...

Page 11: ...anel for volume and mute control 3 Activity and status indicator multicolor LED 4 Noise cancelling port or Noise Blackout microphone 5 Voice microphone 6 Boom arm flex or midi 7 Recharge contact 8 Mount for wearing style attachments 9 Speaker 1 7 2 3 5 6 8 9 4 Figure 3 Jabra PRO Midi headset included with Jabra PRO 9470 as seen from the outer and inner sides respectively 1 2 3 4 7 5 6 9 8 Figure 4...

Page 12: ... manual 3 6 1 2 5 9 7 4 Figure 5 Jabra PRO 9460 Duo headset Note most of the other illustrations in this manual show the Jabra PRO Midi headset all other headset models feature similar controls at similar locations as illustrated in the figures above ...

Page 13: ...ed set up automatically 5 Cover for desk phone control Note There is no clear dial tone switch underneath on the Jabra PRO 9470 base 6 Telephone port 7 Handset port 8 AUX port 9 USB port 10 Power adapter port 11 Remote online indicator port 12 Security slot 13 Speaker for ring tones and touchscreen audio feedback 2 4 5 6 7 8 9 10 11 13 3 1 12 Figure 6 Jabra PRO Touchscreen Base seen from the front...

Page 14: ... Microphone level The sound volume sent from your Jabra PRO base must be adjusted to ensure that it is neither too quiet nor too loud for your desk phone model as it must be neither too quiet nor too loud for the person you are talking to Electronic hookswitch or handset lifter An electronic hookswitch adapter or handset lifter will enable you to answer the phone or hang up using only the button o...

Page 15: ... finished At this point all of your phones should be connected and your headset will be fully configured to work with each of them The remainder of this chapter provides extra information about each step of the setup process Refer to this chapter if you have trouble while working through the on screen setup wizard Tip You can re start the setup wizard manually at any time thereby re initializing s...

Page 16: ... neckband is included as standard for Jabra PRO 9470 but must be ordered separately for Jabra PRO 9460 Jabra PRO 9460 Duo is always worn as a headband and does not require any assembly Figure 10 Assembling and wearing the Jabra PRO headset in various styles Choose a style and assemble the headset so that it will fit to your preferred ear See Section 7 2 Attaching or detaching a Wearing Style for d...

Page 17: ...does not include any built in support for adding a headset You will therefore connect the Jabra PRO base between your desk phone s handset and body enabling you to use either the handset or headset All desk phones can be connected in this way Desk phone with headset port This type of phone provides a dedicated headset port usually at the back of the phone These phones typically also have a button ...

Page 18: ... marked on the base 3 Connect the telephone cord included with your headset from the port marked on the Jabra PRO base to the handset port on your desk phone body 4 Your base and desk phone are now connected Note however that you must still configure the base for your specific desk phone model The setup wizard usually helps you to do this but you can also make this setting at any time using the to...

Page 19: ...of connection you must purchase a special adapter designed to match the requirements of your desk phone and headset The adapter comes with instructions for how to connect it See also Section 4 6 Using a Handset Lifter or Electronic Hookswitch for more information about this type of solution Configuring the Jabra PRO Base for Your Desk Phone 4 5 When the touchscreen wizard is helping you set up you...

Page 20: ... the Jabra test server and follow the on screen instructions If the Jabra PRO 9470 base cannot contact the Jabra test server In this case you can choose to set the switch manually Follow the same procedure as given above for Jabra PRO 9460 except that you must step through the switch positions using the touchscreen no switch is accessible to the user on the base The desk phone part of the setup wi...

Page 21: ...ted desk phone and a phone specific adapter from Jabra Electronic solutions such as these enable you to answer an incoming call when away from your desk simply by pressing a button on the headset They also tell the base when your desk phone is ringing thereby setting the desk phone as the current target phone automatically The GN1000 and most electronic hookswitch solutions support ring detection ...

Page 22: ...e Jabra PRO base to communicate correctly with your model of desk phone The required standard is clearly printed on a label attached to the hookswitch cable The touchscreen setup wizard will automatically ask for this during initial setup see also Section 8 9 Re running the Setup Wizards for instructions about how to make this setting at any time after the initial setup 4 Check the documentation f...

Page 23: ...g initial setup and can repeat the procedure at any time later See Chapter 9 Using Jabra PRO 9470 with a Mobile Phone for details Using a Remote Online Indicator 4 9 A remote online indicator OLI connects to your base via a cable and lights up to show colleagues when you are on the phone To connect an OLI to your base 1 Unpack and assemble your OLI device as described in its documentation 2 Connec...

Page 24: ...download the updates from there as they become available Applying Firmware Updates To apply a firmware update connect your Jabra PRO Base to your computer and run the firmware update application of the Jabra PC Suite See the Jabra PC Suite online help for complete details Central Administration and Mass Deployment 5 5 If you are an IT manager of an organization that is rolling out a large number o...

Page 25: ...o redial on this phone selected mobile and softphones only Double tap the headset multifunction button to redial on this phone selected mobile and softphones only 2 Other phones touch the appropriate icon here to change the current target phone or press the headset multifunction button when no call is active 1 2 Figure 18 The current target phone is indicated by the large icon on the touchscreen c...

Page 26: ...headset see also Section 6 2 The Target Phone Concept 2 Do one of the following to get a dial tone If you are using a handset lifter or electronic hookswitch Open the audio link to the headset by doing one of the following tap the headset s multifunction button or touch the call icon on the base touchscreen You should now hear a dial tone If you do not have a handset lifter or electronic hookswitc...

Page 27: ... See also Chapter 5 Installing and Running the Jabra PC Suite Jabra PRO includes call handling e g ringtone detection accept call hang up for supported softphones only Unsupported softphones see the headset as a standard sound card Standard Mobile Phone Dialing Jabra PRO 9470 Only To place a call through your mobile phone dial the number as usual and then press the call button on the mobile On mos...

Page 28: ...h the open connection icon on the touchscreen You will then hear the voice dialing prompt generated by your mobile phone Speak the trigger for the number you want and allow the phone to dial Tip Your voice tags may work better if you record them using the headset rather than your phone s built in microphone This will make sure that the sound the phone hears coming from the headset when dialing wil...

Page 29: ... touch the call icon on the base touchscreen or lift the headset from the base if enabled see Section 8 13 Headset Docking Operation Then lift the handset from your desk phone and set it aside or press the desk phone headset button if present to answer the call In this case lifting the headset from its charging cradle will not open the audio link because the base cannot tell that a phone is ringin...

Page 30: ...hone as the current target for your headset see also Section 6 2 The Target Phone Concept 2 Open the audio link to the headset by doing one of the following tap the headset s multifunction button touch the call icon on the base touchscreen or lift the headset from the base if enabled see Section 8 13 Headset Docking Operation 3 Listen to hear if you are now connected through the headset If you are...

Page 31: ...rred by playing the ringtone associated with the incoming phone and updating the touchscreen but it is not able to place calls on hold You must therefore choose to answer the new call thus terminating your current call or to ignore the new call See Section 8 6 Managing Call Collision for complete details Call waiting Enables you to place a current call on hold to answer another call coming in or o...

Page 32: ...ch model of Jabra PRO headset Table 2 All styles can be worn on either the left or right ear except for the flex duo which is a headband that provides a speaker for each ear Figure 27 Assembling and wearing the Jabra PRO headset in various styles R L Important Regardless of which wearing style you choose always be sure to adjust the headset so that the microphone is positioned as close to your mou...

Page 33: ... hands with the headset in one hand and the ear cushion assembly of the wearing style attachment in the other 2 Gently pull the headset away from the headband attachment until it comes free If you have trouble pulling them apart try to rotate the boom arm about 300 and try again Figure 28 Detaching a wearing style attachment from the headset Attaching the ear hook Note The ear hook is delivered pr...

Page 34: ...orrectly 7 Put on the ear hook and headset assembly 8 Turn the headset boom arm so that the microphone is right in front of the corner of your mouth See also Section 7 1 How to Wear the Headset for illustrations Detaching the ear hook 1 Hold the headset in one hand and turn the whole assembly to find the one slot on the ear hook attachment socket that is larger than the others 2 Apply your thumbna...

Page 35: ... presses and long presses you will be able to execute all of the most needed functions including answering a call hanging up switching between held calls and more 2 Touch panel This touch sensitive panel is similar to the touch pad included with many laptop computers It enables you to adjust the speaker volume and mute unmute the microphone 3 Headset visual indicator A multicolor LED lets others s...

Page 36: ...arget phone supported softphones and mobile phones only Reject incoming call when already on a call Switch target phone when no call is active Reject incoming call when no call is active Hold current call and switch to held or incoming call supported softphones and mobile phones only Power off power on hold 5 secs All multifunction button commands Table 4 The Touch Panel The headset features a tou...

Page 37: ...m tone rest and quick low tone repeats occasionally Incoming desk phone call A very fast high pitch melody Incoming softphone call A very fast medium pitch melody Incoming mobile phone call A very fast low pitch melody Target changed to desk phone A slow high melody or a human voice announcing desk phone in English Target changed to softphone A slow medium melody or a human voice announcing softph...

Page 38: ...eadset as outlined in the table below During charging the headset state LED indication is shown interspersed with a constant yellow light which shows the headset is charging Once fully charged only the state LED indication is shown no charging light while fully charged Headset state LED when battery level is good LED when battery level is low Idle Blue 200ms Off 4800ms Repeats for 60 seconds Red 1...

Page 39: ...00ms Repeats to a total of 4 times Power turned off Red 100ms Off 100ms Repeats to a total of 4 times Red 100ms Off 100ms Repeats to a total of 4 times Pairing Constant blue Constant red Pairing succeeded Blue 100ms Off 100ms Repeats to a total of 5 times Red 100ms Off 100ms Repeats to a total of 5 times Charging Constant yellow Fully charged in cradle no light N A Headset visual signals and their...

Page 40: ...etween battery charges it might be time to replace the battery To replace the headset battery 1 Order a Jabra PRO battery replacement kit from Jabra contact your Jabra representative or see our web site for details 2 Remove the wearing style attachment from your headset see also Section 7 2 Attaching or detaching a Wearing Style 3 Place the headset down on a table with the speaker facing up 4 Use ...

Page 41: ...f range for a long time you may need to re establish the DECT connection manually when you return e g by docking the headset to the base Noise Blackout Microphone Jabra PRO 9470 7 6 The Jabra PRO midi headset features an advanced two microphone Noise Blackout system that will help ensure that your voice will be clear and easy to understand even when you are sitting in a crowded office or other noi...

Page 42: ...neral User Preferences tape icon call recording is enabled See Recording your Calls two headsets icon conference calling is enabled as both a primary and secondary headset are paired with the base See Pairing and Connecting the Base and Headset and Conference Calling speaker icon opens the settings menu See Setting Active Call and Audio Preferences 2 Activity window the contents of this area will ...

Page 43: ...never they are in range and turned on but they will ignore all other DECT devices in the area Pairing the DECT Base and Headset The headset can only be paired with one base at a time while the base is able to pair with one primary headset and an optional and temporary secondary headset The secondary pairing enables you to share your conversation with another headset user to support conference call...

Page 44: ... Preferences 8 5 When you are on a call you can access your call options and audio preferences by touching on the icon in the upper right hand corner as shown below This opens the Call Options menu 1 1 Mute enables you to mute unmute the microphone on your headset You can also do this by double tapping the touch panel on the side of your headset CALL OPTIONS Speaker Volume Hold Enable recording Fi...

Page 45: ...t plays the ringtone associated with the incoming phone The touchscreen displays the incoming number if possible The touchscreen shows which other phone is ringing and provides controls for handling the call as shown in the figure below Call collision controls for the headset multifunction button become active as listed in the figure below 4 2 3 1 5 1 Current phone the phone on which you are talki...

Page 46: ...w 4 5 1 2 3 1 Current phone the phone on which you are talking 2 Caller ID the incoming call number is shown here if available 3 Ringing phone the phone on which the incoming call is arriving 4 Accept new touch here or press the headset multifunction button to put your current call on hold and answer the incoming call 5 Reject new touch here or double tap the headset multifunction button to remain...

Page 47: ... is what happens when you are talking on one phone e g your desk phone and a new call comes in on another phone e g your mobile phone See Section 8 6 Managing Call Collision for details about how this is handled Note if call waiting is active when a call collision occurs then the touchscreen will indicate the collision and enable you either to ignore the incoming call or to answer it thus dropping...

Page 48: ...Section 8 11 Narrowband vs Wideband Audio for details about this feature Language touch here to change the language displayed for the touchscreen text Disconnect HS touch here to break the wireless connection from the headset to the base You might do this if you want to use a different headset Enable Disable Recording Determines whether audio from your desk phone and mobile phone calls are copied ...

Page 49: ...uration and re launch the softphone part of the setup wizard All other settings will be kept Setup Mobile Phone touch here to reset your mobile phone configuration The mobile phone part of the setup wizard then launches All other settings will be kept 5 Follow the instructions on your screen for the wizard you selected See also Section 4 1 Setup Overview and Background and Section 4 2 The Quick St...

Page 50: ...ing Operation 8 13 Whenever the headset is docked correctly in the base s cradle the successful electrical connection to the base is indicated by an icon in the touchscreen s status bar as shown below The touchscreen indicates that the headset is docked successfully Figure 41 Docking operations lifting and replacing the headset to from the recharge cradle simulate the pick up and hang up operation...

Page 51: ...22 headsets for US DECT wideband audio The use of wideband audio gives an additional constraint as wideband audio reduces the number of headsets by a factor of 2 If the number of headsets in any one area is below the limit indicated above there should be no performance issues Even in those lower density situations you are advised to separate bases from each other by at least 2 4m If you exceed the...

Page 52: ... Bluetooth From the mobile phone s point of view the Jabra PRO 9470 Base looks just like a standard Bluetooth headset with hands free headset and phone book access profile support The features available to you will depend on which of these are also supported by your mobile phone When using your headset with your mobile phone you should keep the mobile phone on your desk somewhere close to the base...

Page 53: ... then shows you the result of the attempt If the attempt fails please try again If you are still having trouble please check your mobile phone documentation and or contact technical support for Jabra and or your mobile phone Note All communications between your Jabra PRO 9470 Base and your mobile phone are encrypted so others will not be able to intercept and understand your conversation Establish...

Page 54: ...he touchscreen base The headset must be within range of the base for this to happen Consider the figure below Mobile phone connection is lost Figure 43 The mobile phone icon is greyed out indicating that the connection is lost To reconnect manually do the following 1 Touch the greyed out mobile phone icon to make it the target See the figure below Mobile phone is the target Figure 44 2 Touch the B...

Page 55: ...he headset to disconnect the mobile phone do the following 1 Touch the mobile phone target icon to view the Mobile Phone menu See the figure below MOBILE PHONE Disconnect Mobile Phone menu Figure 47 2 Touch Disconnect This causes the base and also the headset to disconnect the mobile phone indicated by greyed out target icon with the Bluetooth button See figure 44 above 3 Touch a different phone i...

Page 56: ...ding There are settings to enable recording both in the Call Options menu see section Setting Active Call and Audio Preferences and the Settings menu see section Setting General User Preferences Refer to the menus shown here on this page SETTINGS Language Enable Recording Disable audio detection The setting in the Settings menu is the default value recording enabled or recording disabled that appl...

Page 57: ...till charging the headset If you dock a headset to a Jabra PRO 9400 base with which it is already paired no pairing notification appears For more information see the section called Pairing and Connecting the Base and Headset in the user manual Q Can I pair my headset directly with a third party DECT phone A No you can only pair the headset with a Jabra PRO 9400 base it is not Generic Access Profil...

Page 58: ...ected as the current audio device both in the Windows sound control panel and in the application you are using Make sure the audio link to the PC is open e g by right clicking on the Jabra Device Service icon in the Windows notification area on your PC Make sure softphone is enabled in Jabra PC Suite Q I have moved to a new desk at work Is it possible to put my headset on another Jabra PRO 9400 ba...

Page 59: ...dset This allows you to share your conversation with another headset user for conference calling Q Can I turn the headset off to save power when I m away from the base A Yes Press and hold down the headset s multifunction button down for 5 seconds To turn the headset back on again simply dock it in its cradle or press the multifunction button Please note that this power cycle is the equivalent of ...

Page 60: ... com Österreich 49 0 8031 2651 72 techsupport gn com Poland 48 12 254 40 15 0 801 800 550 support pl jabra com Russia sorlov gn com darkhipov gn com Suomi 358 9 396 811 support fi gn com Sverige 46 0 8 693 09 00 info jabra se United Kingdom 44 0 1784 220 172 info_uk jabra com USA and Canada 12 2 Web for the latest support info and online User Manuals www jabra com E mail Technical support techsupp...

Page 61: ...nd quality DSP noise reduction echo cancellation tone control narrowband and wideband audio selectable per phone type Firmware update Downloadable from PC Recharge While docked in the Jabra PRO base PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment Wireless standard DECT and DECT 6 0 CAT iq DECT range up to 150m from Jabra PRO base to headset DEC...

Page 62: ... health and safety codes of 85 dB A The are also compliant with Directive 2003 10 EC of the European Parliament and Council of 6 February 2003 The TT4 protection level is compliant with pertinent Australian recommendation Headset Battery 13 6 All Jabra PRO headsets use the same type of battery which has the following specifications Battery type Lithium Ion Battery capacity 315 mA h typical Battery...

Page 63: ...d Jabra PRO headset features magnetic coupling easily replaced to accommodate future headset upgrades Audio Built in speaker can provide ring tones and or audio feedback for touchscreen operation Audio bandwidth Narrowband or wideband Desk phone connections RJ 11 for handset RJ 11 for phone body or headset port RJ 45 for AUX for electronic hookswitch or GN1000 handset lifter Clear dial tone switch...

Page 64: ...tion Users are not permitted to make changes or modify the device in any way Changes or modifications not expressly approved by Jabra will void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful in...

Page 65: ... up a call on a telephone When you place the handset in the telephone cradle it depresses the switch hook s button and hangs up puts the phone on hook Jabra PC Suite A collection of PC programs that enable you to configure your Jabra device update its firmware and control supported softphones using the buttons on your headset The Jabra PC Suite also includes drivers for various softphones on the m...

Page 66: ...ost recent laptops come with a built in Bluetooth adapter others require an external one Bluetooth allows multiple devices to communicate with a computer over a single adapter Wideband audio Sometimes also called HD Audio this is an audio technology used in telephony It extends the frequency range of sound travelling over telephone lines resulting in higher quality voice transmission The range of ...

Page 67: ...registered trademark of GN Netcom A S All other trademarks included herein are the property of their respective owners The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by GN Netcom A S is under license Design and specifications subject to change without notice Made in China Type 9400HS BS ...