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english
Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual
here, the desk phone is in focus and the headset is undocked from its cradle.
If you touch the yellow handset icon with the arrows, you toggle the desk phone between on- and off-hook (with
msh, the base and headset cannot determine whether the phone is on- or off-hook). this answers/ends calls.
while the headset is undocked, the audio link is open but the base and headset cannot determine whether there
is an active call. for this reason, you are able to select a different target phone from this screen with msh (only).
Managing call colliSion
8.6
when you have more than one phone connected to your base, it becomes possible that more than one call will
become active simultaneously. this might occur under the following circumstances:
- you are talking on one phone (e.g., your desk phone) when a call comes in on one of your other phones
(e.g., your mobile phone).
- you press the connect button on your mobile-phone keypad or softphone graphic interface (thereby
opening a connection) while you are talking on one of your other phones.
events such as these are called
call collision
, because here we have two or more different phones competing for
access to your single headset. when a collision occurs, you can choose to answer the incoming call or reject it,
but you are not able to place either call on hold.
In the event of a call collision, the following occurs:
- the touchscreen displays the incoming number (if available).
- the touchscreen shows which other phone is ringing and provides controls for handling the call, as shown in
the figure below.
- Call-collision controls for the headset multifunction button become active; see the following figure.
4
2
3
1
5
1. Current phone:
the phone on which you are talking.
2. Caller ID:
the incoming call number is shown here, if available.
3. Ringing phone:
the phone on which the incoming call is arriving.
4. Accept new:
touch here — or
tap
the headset multifunction button to
terminate your current call and then
tap again
to answer the incoming
call.
5. Reject new:
touch here — or
double-tap
the headset multifunction
button — to remain on your current call and terminate the incoming
call.
Figure 54: Touchscreen information and options for handling call collision
Note:
call collision is not the same as call waiting, which is sometimes available when you are talking
on one phone and a call comes in on that same phone. see
Section 8.7: Managing Call Waiting
for details
about how this is handled.
