Jabra PRO 9465, User Manual

Page 1: ...www jabra com User Manual Jabra PRO 9460 Jabra PRO 9460 Duo Jabra PRO 9465 Duo Jabra PRO 9470 ...

Page 2: ... caller ID mobile phones and softphones PC only Headset recharge docking cradle Jabra PRO headset features Wideband audio for exceptional sound quality Touch panel volume and mute controls Intuitive headset multi function button for easy call handling LED and audio indicators Advanced hearing protection with SafeTone Up to 150 meters range from headset to base Jabra PRO 9460 headset additional fea...

Page 3: ...zard 14 3 CONNECTING TO a phone manually 15 3 1 Connect to Power 15 3 2 Dock Headset 15 3 3 Connect to Softphone PC 16 3 4 Connect to Mobile phone with Bluetooth 16 3 5 Select and Connect to a Desk Phone 17 4 jabra pc suite 19 4 1 Install Jabra PC Suite 19 4 2 PC Call Manager 19 5 Jabra PRO headset features 20 5 1 Headset Multi function Button 20 5 2 Headset Touch Panel 20 5 3 Headset LED Indicato...

Page 4: ...s between Handset and Headset 32 8 4 Last Number Redial 32 8 5 Call Disconnect Prevention Unsupported Softphones 33 8 6 Recording Desk Phone and Mobile Phone Calls 33 9 ADVANCED Jabra PRO FEATURES 34 9 1 Safetone Hearing Protection 34 9 2 Wireless Range 34 9 3 Wideband Audio 34 9 4 Voice Announcements 35 9 5 Tone Settings 35 9 6 Listening to Music or Audio on PC 35 9 7 Firmware Updates 35 9 8 Thef...

Page 5: ...DUO and jabra pro 9470 11 5 Jabra PRO Headset Battery 39 11 6 Jabra PRO Touchscreen Base 39 11 7 Jabra PRO 9465 Duo and Jabra PRO 9470 Base Bluetooth Support 40 11 8 Materials and Allergies 40 11 9 Product Disposal 41 11 10Certifications and Safety Approvals 41 ...

Page 6: ... jabra pro 9470 1 Product Overview 1 1 Package Contents Telephone Cable Power Adapter USB Cable System optimized Leaflet Headband Attachment Earhook Attachment small medium and large earbuds Quick Start Guide Warning Declaration Booklet Base and Headset Cradle Headset ...

Page 7: ...dUO jabra pro 9465 DUO and jabra pro 9470 1 2 Headset Jabra PRO 9460 headset Multi function Button Touch Panel LED Indicator Flexible Microphone Boom Arm Speaker Mount for Wearing style Attachments Recharge Contact Noise Cancelling Microphone ...

Page 8: ...Jabra pro 9460 dUO jabra pro 9465 DUO and jabra pro 9470 Jabra PRO 9460 Duo and 9465 Duo headset Multi function Button Touch Panel LED Indicator Flexible Microphone Boom Arm Speaker Recharge Contact Noise cancelling Microphone ...

Page 9: ... pro 9460 dUO jabra pro 9465 DUO and jabra pro 9470 Jabra PRO 9470 headset Multi function Button Touch Panel LED Indicator Microphone Boom Arm Speaker Mount for Wearing style Attachments Recharge Contact Noise cancelling Microphone ...

Page 10: ... Jabra PRO 9460 Duo and 9465 Duo headband Regardless of wearing style ensure the microphone is positioned close to the mouth to maximise noise cancelling and speech quality Attaching the Headband 1 Align the headset and the headband wearing style attachment as illustrated and press firmly together until they click into place snap to click 2 Rotate the microphone boom arm for left or right ear use ...

Page 11: ...Align the headset and the earhook wearing style attachment as illustrated and press firmly together until they click into place snap to click 3 Shape the earhook to fit around the ear CLICK Attaching the Neckband optional accessory 1 Decide on left or right ear use and assemble the neckband attachment as illustrated 2 Align the headset and the neckband wearing style attachment and press firmly tog...

Page 12: ...d jabra pro 9470 1 4 Base Headset Recharge Contact Touchscreen Clear Dial Tone Switch PRO 9460 and PRO 9460 Duo only Front Panel Kensington Security Slot Speaker Telephone Port Handset Port AUX Port USB Port Power Adapter Port Busy light Indicator Port Headset Cradle ...

Page 13: ...e screen to the preferred angle 3 Optional Rotate the cradle for left or right handed docking as illustrated 1 6 Optional Accessories The following Jabra PRO accessories are available separately Neckband Attachment Replacement Earhook with Earbuds Replacement Ear Cushions Replacement Headband Attachment Jabra GN1000 Electronic Hookswitch Adapter adapter may vary from illustration ...

Page 14: ...port marked on the base 2 Connect the power adapter to the mains power socket 2 2 Start the Setup Wizard The setup wizard automatically starts the first time the base is turned on however the setup wizard can also be accessed at any time via the touchscreen menu 1 Tap the tool icon on the touchscreen to open the settings menu 2 Tap Phone settings Setup wizard 3 Tap Confirm to start the Setup wizar...

Page 15: ... base 1 Plug the supplied power adapter into the port marked on the base 2 Connect the power adapter to the mains power socket 3 2 Dock Headset Dock the headset as illustrated When the headset is docked correctly the docking icon will light up and the headset battery will begin charging if needed Keep the headset docked while connecting the Jabra PRO or when not in use ...

Page 16: ...n the audio configuration Refer to specific softphone documentation for assistance in setting audio configurations 3 4 Connect to Mobile phone with Bluetooth Connecting to a mobile phone with Bluetooth is only available for the Jabra PRO 9465 Duo and Jabra PRO 9470 and is done via the touchscreen Connect to a mobile phone using Bluetooth 1 Tap the tool icon on the touchscreen to open the settings ...

Page 17: ... the base 2 Connect the telephone cable to the headset port on the desk phone Option 2 Desk Phone with Jabra LINK A Jabra Link adapter enables an incoming call to be answered or ended by the headset multi function button Contact your local Jabra dealer to purchase a Jabra Link adapter for your specific desk phone 1 Connect the Jabra Link adapter as shown in adapter documentation supplied with the ...

Page 18: ...ked on the base 3 Plug the supplied telephone cable into the port marked on the base 4 Connect the telephone cable into the handset port on the desk phone 5 Connect the GN1000 cable into the port marked on the base Option 4 Desk Phone without Headset Port This desk phone does not have a dedicated headset port 1 On the desk phone unplug the handset cable from the phone body 2 Connect the handset ca...

Page 19: ...a Device Service Manages the interaction between the Jabra PRO and Jabra Control Center PC Call Manager and softphone drivers Jabra Firmware Updater Updates Jabra PRO firmware Online Help Jabra PC Suite help section Jabra PC Suite additionally includes drivers for various softphones For a list of supported softphones visit www jabra com pcsuite 4 1 Install Jabra PC Suite Download and install Jabra...

Page 20: ...nd accept incoming call Open phone line on target phone Reject incoming call Call last number dialed mobile phones and supported softphones only Switch between target phone Power headset on Power headset off 5 secs 5 2 Headset Touch Panel The touch panel is a touch sensitive panel located on the top of the microphone arm of the headset as illustrated The touch panel controls the headset speaker vo...

Page 21: ...D indicator is a row of four lights located on the arm of the headset as illustrated and indicates headset status Led indicator Headset state LED when battery is full click to view LED when battery is low click to view Idle Not connected Out of range Call active Incoming call Power on Power off Pairing Pairing succeeded Charging ...

Page 22: ...anged to desk phone tone Button tap Target phone changed to softphone voice Button double tap Target phone changed to softphone tone Button press Target phone changed to mobile phone voice Maximum speaker volume reached Target phone changed to mobile phone tone Minimum speaker volume reached Call ended Microphone muted Battery low Incoming call on desk phone Conference start Incoming call on softp...

Page 23: ...s bar top activity window middle and call control bar bottom Status bar Activity window Call control bar 1 Status bar The status bar is the row of icons at the top of the touchscreen Icon Description Indicates the current battery level Indicates the headset is docked Indicates an open audio connection between the base and the headset If the headset icon has an WB on it it indicates wideband audio ...

Page 24: ... to cycle through the available phones The phone icons will change depending on status e g incoming call outgoing call 3 Call control bar The call control bar indicates the options available for the target phone such as make call end call and mute headset MSH desk phones have a unique call control bar see below 6 2 Change Settings using the Touchscreen There are a number of settings that can be ch...

Page 25: ...rightness Screen dimmer timeout BASE SETTINGS Touchscreen click sounds Language Wireless range BASE SETTINGS 2 HEADSET SETTINGS The headset settings allow changes to be made to the Jabra PRO headset There are six headset settings that can be changed Setting Description Headset intro A guided tour of how to use the headset functions such as answer end calls and volume control Intellitone Adjust the...

Page 26: ...PHONE SETTINGS Desk phone settings Setting Description Base ringtone volume Adjust the desk phone ringtone on the base Open phone line on undock Automatically open the phone line when the headset is undocked Enable wideband audio Enable disable wideband audio Setup desk phone Start the setup wizard to connect and configure the desk phone Disable desk phone Disable the desk phone connection The des...

Page 27: ...se ringtone volume Open phone line on undock Enable wideband audio SOFTPHONE PC Enable wideband audio Automatic audio detection Setup softphone PC SOFTPHONE PC Automatic audio detection Setup softphone PC Disable softphone PC SOFTPHONE PC Mobile phone settings Setting Description Base ringtone volume Adjust the mobile phone ringtone on the base Setup mobile phone Start the setup wizard to connect ...

Page 28: ...nd dial the phone number using the desk phone softphone or mobile phone Alternatively tap the softphone or mobile phone icon on the touchscreen and select dial pad in the menu to use the touchscreen dial pad 3 Tap the green handset icon or tap the headset multi function button to make the call 4 To end a call tap the red handset icon or tap the headset multi function button or dock the headset 7 2...

Page 29: ...u 2 Tap Speaker Volume and adjust the volume as needed by tapping the or icons 3 When finished press the back arrow to exit the menu SPEAKER VOLUME 7 4 Adjust Headset Microphone Level Adjusting the headset microphone level when on a call can be done by using the touchscreen Adjusting the headset microphone level using the touchscreen 1 When on a call tap the call options icon on the touchscreen to...

Page 30: ...d symbol to indicate the call is on hold or on audio hold To resume the call tap the phone icon again Setting Description Hold When hold is enabled the telephone company will stop all audio between the softphone or mobile phone The listener on the other end of the call can see they have been put on hold Audio hold When audio hold is enabled the Jabra PRO mutes the headset microphone and the headse...

Page 31: ... yellow circle icon to merge the calls When the calls have been merged the circle icon will change to green Merge an incoming call with a current call 1 Accept incoming call While on a call tap the incoming call s phone icon to accept the incoming call and put the current call on audio hold 2 Merge calls When the incoming call has connected tap the yellow circle icon to merge the calls When the ca...

Page 32: ...sk phone handset or mobile phone without interrupting the call Desk phone Switch call from desk phone to the headset 1 Lift headset from docking cradle If necessary press the headset button on your desk phone The audio will be transferred from the desk phone to the headset 2 Do not return desk phone handset to receiver as this will hang up the call Switch call from the headset to a desk phone hand...

Page 33: ...ings menu or in Jabra Control Center Enable call recording using the touchscreen 1 Tap the tool icon on the touchscreen to open the settings menu 2 Tap Base settings Enable Recording to enable call recording 3 When finished press the back arrow to exit the menu Desk phone and mobile phone calls can now be recorded using any third party software on a PC BASE SETTINGS Enable recording Screen brightn...

Page 34: ...eadset is away from the base and may improve the closer the headset is to the base When the headset is completely out of range a unique tone three quick descending notes will be played in the headset every few seconds If the headset is on a call when moved out of range the audio will be lost however the call will remain active at the base for 120 seconds To restore audio to the call move the heads...

Page 35: ...e settings using Jabra Control Center 1 Launch Jabra Control Center and select the Audio tab 2 Tick the relevant setting under Tone setting and then click Apply 9 6 Listening to Music or Audio on PC To listen to music or audio played on a PC an audio link between the Jabra PRO base and the PC must be opened When an audio link is open and no calls are active any music or audio played on the PC incl...

Page 36: ...another USB port on the PC It is recommended to have a direct connection between the base and USB port without a USB hub Q Why doesn t my headset work with my desk phone softphone A Check the following Ensure the headset battery is charged Ensure the headset is in range of the base Up to 150 meters depending on environment If you are using a Bluetooth connection with a Jabra PRO 9465 DUO or Jabra ...

Page 37: ...desk phones and softphones Desk phones are default enabled and softphones are default disabled 1 Launch Jabra Control Center and select the Desk phone tab 2 Select deselect the Open link when headset is undocked setting and then click Apply Q Why does my desk phone s electronic hookswitch not work with my headset A Please check your specific desk phone documentation for compatibility and configura...

Page 38: ...dicated by English voice tag or target specific melody Sound quality DSP noise reduction echo cancellation tone control narrowband and wideband audio selectable per phone type Firmware update Updateable via USB interface when docked in the Jabra PRO base Recharge While docked in the Jabra PRO base PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment...

Page 39: ...rs 2 dual mono Microphone Single Noise cancelling microphone 11 5 Jabra PRO Headset Battery Battery type Lithium Ion Battery capacity 315 mA h typical Battery lifetime Minimum 500 charge cycles over 3 years when used for 8 hours a day Battery charge time 2 hours Shelf life Holds a charge for at least 6 months in the off state before recharge is required Replacement Battery lifetime is approximatel...

Page 40: ...yment Softphone support Full call handling for Skype Microsoft Office Communicator Avaya and Cisco IP Communicator for other softphones see headset as a standard sound card support for additional softphones may be added via driver updates for the PC For the latest updates see jabra com pcsuite on the web Theft protection Kensington Security Slot standard This product contains font software progams...

Page 41: ...o comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications H...

Page 42: ... 32 00685 RevI www jabra com MadeinChina Type 9400HS BS 2011 GN Netcom A S All rights reserved Jabra is a registered trademark of GN Netcom A S All other trademarks included herein are the property of their respective owners Design and specifications subject to change without notice ...