JackaJay
INSTALLATION GUIDE
32
7 Troubleshooting
Ensure that you have attempted to return to the associated installation
section and attempted to locate the reason / cause of the fault that you are
experiencing.
Furthermore, please refer to the list below for some troubleshooting checks, if you
are unable to solve the issue and for any major troubleshooting issues or queries,
kindly contact your local provider or Jack Industries for additional direction.
Issue Experience
Cause
Remedy
Controller will not turn ON. Incorrect polarity
connection at
the battery.
Check that the Positive and
negative connections at the
battery are correct. It may also
have damaged an internal
protection fuse.
Contact Jacka Industries.
Power supply plug is not
pushed in completely at
the controller.
Unplug the power lead from
the controller and reinsert it
until it clicks.
Camper roof lifts and the
controller trips out on Low
Battery voltage.
The campers battery
is discharged and / or
aged and faulty.
Replace the battery, provide
external 240V supply to BMS
system for charge or use the
supplied emergency jumper
cable to connect the JackaJay
controller to an external 12V
supply (car battery).
During commissioning,
3 motor drives go the
correct way and one
backwards.
Incorrect polarity of the
motor connection will
cause reverse drive.
Remove the motor cover
and check the connections.
Connection with the RED dot
should have the RED core on it.
If incorrect, change them over
and ensure a tight connection.
Keeping getting Fault
indication on one corner,
after initial installation.
Incorrect motor or
limit switch coloured
connections on corner
drive actuators.
Check the connections and
colours, correct them if need
found to be wrong, be advised
that this error may damage
the drive mechanism, if loud
knocking (not taping) is
heard during lift sequence a
replacement drive tube will need
to be purchased.
The drive block is not
stopping when it should,
it is overdriving, bending
the limit switch arm and
striking the emergency
stop bracket.
Incorrect coloured
connections.
