Jacuzzi VIRTUS Installation Manual Download

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Abnormal operating conditions

Messages and alarms on the display

Messages or alarms are indicated on the display with the corre-
sponding error code.

You will continue to see the code if the alarm condition persists.
Note: please also see the chapters describing the different functions.

Note for spas connected to a Jacuzzi® heat pump (EcoHeat /
CoolPower):

the heat pump is equipped with its own control pan-

el, which displays any faults. Please consult the relevant manual for
further information.



Signals on display

- possible solution



“L1”

This appears when the hot tub is turned on if the water level

in the tank is not sufficient (the pumps cannot be activated).

- Add water to the hot tub until the message disappears.



“L2”

The water level in the balance tank is not sufficient.

- The solenoid valve is activated; once the correct level has been
reached, the message disappears.



“AL1”

The tub has not reached the correct fill level in the preset

time (60 mins); the pumps cannot be activated.

- Turn the switch on the main power supply line to the hot tub
off and on again; if the problem persists, contact an authorised
Jacuzzi® service centre.



“AL2”

The balance tank has not reached the correct fill level in

the preset time (60 mins).

- Check the solenoid valve and pipework; if the problem persists,
contact an authorised Jacuzzi® service centre.



“LL”

The water level in the tank is not sufficient (the pumps can-

not be activated).

- Add water to the hot tub until the message disappears.



“FLt”

filtering is active (please see the relevant chapter)

- You do not need to take any action.



“ICE”

the “Smart winter” function is active (anti-freeze, please

see relevant chapter)

- You do not need to take any action.



“CO”

the spotlight control system does not work

- Contact an authorised Jacuzzi® service centre.



“FLO”

The flow switch does not detect the water flow (heating

cannot be turned on).

- check that dipswitch no. 8 is set to OFF (see the “Electrical con-
nections and safety” chapter).
- Flow switch may be faulty; contact an authorised Jacuzzi® ser-
vice centre.



“FLC”

The flow switch shows the water flow when the filtering

pump is off

- Flow switch may be faulty; contact an authorised Jacuzzi® ser-
vice centre.



“Er”

Water temperature beyond the range managed by the sys-

tem or faulty temperature probe.

DO NOT ENTER THE WATER

The water temperature has reached or exceeded 45 °C (111 °F) or it
has dropped below 5 °C (41 °F). It is no t possible to turn any func-
tion on.

- If present, remove the cover from the hot tub, so as to facilitate
cooling of the water.

- Add cold water to the hot tub if sunlight causes an excessive
increase in temperature.
When the temperature is within the allowed range, the pumps
can be activated again; if this does not happen, the fault could
be caused by a problem with the temperature probe: turn off
the power and contact an authorised Jacuzzi® Service Centre.



“HI”

Excessive water temperature.

DO NOT ENTER THE WATER

The water temperature has reached or exceeded 42 °C (107.6 °F). It
is not possible to turn any function on.

- If present, remove the cover from the hot tub.

- Add cold water to the hot tub if sunlight causes an excessive
increase in temperature.

When the temperature has dropped to below 40°C (109°F), the
pumps can be activated again; if this does not happen, discon-
nect the power supply and contact an authorised Jacuzzi® ser-
vice centre.

For all special maintenance work, we recommend contacting
an authorised Jacuzzi® service centre, providing the following
information:

- model;
- purchase date;
- serial number (shown on the warranty certificate).

Model _______________________________
Purchase date __________________________
Serial number __________________________