WARRANTY INFORMATION
Jafanda products have a 1-year warranty from the date of purchase. Jafanda guarantees
that all products conform to the highest quality materials, workmanship and services from
the date of purchase until the end of the warranty period.
Jafanda will replace any product found defective due to manufacturer defects based on
qualification. Refunds are available within 30 days of purchase. The limited warranty
applies only to air purifiers installed, used and maintained in accordance with this
instruction manual.
EXTENDED ONE-YEAR WARRANTY:
Register your product at www.jafanda.com/pages/warranty to extend your warranty for
an additional year.
Please fill out all required fields and include your order ID, place of purchase, and purchase
date if applicable.
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Product is not working
properly
1. The connection is faulty.
2. The base is not properly
installed.
1. Check whether the plug is inserted
into the socket and whether the
POWER ON/OFF button is turned on.
2. Reinstall the base.
Fresh air doesn’t flow
smoothly out of the
outlet
1. The plastic package of the new
air filter has not been removed.
2. The air outlet of the purifier is
blocked by foreign objects.
1. Remove the packing plastic
bag first.
2. Remove foreign bodies.
The machine makes an
abnormal sound during
operation
1. The air intake vent or air exhaust
vent is blocked by foreign bodies.
2. Foreign objects fall into the air
duct of the machine.
1. Please move the obstructing
object.
2. Remove the foreign body.
After replacing the filter,
the filter replacement
indicator is still blinking
1. The filter’s reset button was not
pressed.
1. Long press the filter button for
more than 3 seconds. The filter
reset is completed after the “ding”.
Feel the wind weakening
1. The life of the filter has expired,
or the filter is blocked by hair.
1. Use a vacuum cleaner to clean dust
and hair on the surface of the filter;
Replace the expired filter screen.
The air purifier gives off
a bad smell
1. The concentration of
environmental pollutants may be
too high, and the filter screen may
suffer early saturation.
1. The filter needs to be replaced
to avoid secondary pollution.
The most Frequently Asked Questions about this product are listed here.
If you cannot find the answer to your question, please contact our
after-sales service department.
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Warranty
