RM/TM-1405GE Series
56
Troubleshooting
6
Troubleshooting
6.1
Problems and Solutions
Following are troubleshooting tips for common problems. In general, the problems listed in this
section are solved by following these instructions. If there is no solution listed to the problem you
are encountering, contact a JAI Inc. representative.
6.1.1
Symptom: No Video
Remedies: Check that the following are properly connected and operational.
Power supplies
Async mode
Power cables
Lens
Main power source
Digital output cable
Shutter control
Analog video cable
6.1.2
Symptom: Dark Video
Remedies: Check that the following are properly connected and operational.
Shutter selection
Iris opening on the lens
6.1.3
Symptom: Non-Synchronized Video
Remedies: Check that the following are properly connected and operational.
Proper mode output
Frame grabber software camera selection
6.2
Information and Support Resources
For further information and support:
North American Technical Support
Phone
408-383-0300
E-Mail:
camerasupport.americas@jai.com
European Technical Support
Phone:
+45 4457 8950
E-Mail:
camerasupport@jai.com
Japan/Asia Technical Support
Phone
+81 45 440 0154
E-Mail:
camerasupport@jai.com