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Trouble Shooting

 

20                                               

JP5535 True Online 1-3K UPS User Manual                                         

 

under voltage, input 

fuse is off 

49 

Fault: Inverter fault 

Inverter over voltage, 

inverter under voltage, 

Please contact with distributer or 

service center. 

51 

Warn: UPS over 

temperature 

Environment 

temperature is higher 

than permitted point, 

ventilation is blocked 

Please ensure that nothing blocks 

ventilation and environmental temp 

must be 0~40

53 

Fault: Fan failure 

One or more fans are 

failure, fan wires are 

loosen 

Please contact with distributer or 

service center 

55 

Warn: Inverter 

overload 

Loads are on inverter 

and over the capacity 

of the UPS 

Remove some loads to ensure that 

total loads is under the capacity of 

the UPS 

57 

Warn: Inverter 

overload timeout 

Load is over the 

capacity of the UPS 

and timeout, UPS will 

transfer to bypass 

mode if bypass is 

available 

Remove some loads to under 95%, 

UPS will transfer to inverter 

automatically 

65 

Warn: Battery low 

UPS works in battery 

and battery voltage is 

low 

Recover input power or save data 

upon “battery low” 

71 

Fault: Charger 

fault 

There is no charger 

output. 

Please contact with distributer or 

service center 

72 

Warn: input over 

current 

Abnormal large 

current enter in 

rectifier. 

Please contact with distributer or 

service center 

74 

Warn: Manual 

shutdown 

UPS will shutdown 

output or transfer to 

bypass mode 

Battery discharge 

time diminishes 

The battery has not 

been fully charged 

Charge the battery for more than 10 

hours 

UPS is overload 

Check the loads and remove some 

devices 

Summary of Contents for JP5535

Page 1: ...JP5535 1 3KVA USER MANUAL ...

Page 2: ...igh short circuit current Following precautions should be observed before replacing the battery Wear rubber gloves and boots Remove rings watches and other metal objects Use tools with insulated handles Do not lay tools or other metal objects on the batteries If the battery is damaged in any way or shows signs of leakage contact your local representative immediately Do not dispose of batteries in ...

Page 3: ...nverter 6 3 6 Battery 6 3 7 Dynamic Bypass 6 4 Product Specification and performance 7 4 1 Model Description 7 4 2 Product Specification and Performance 7 5 Installation 7 5 1 Unpacking and Inspection 9 5 2 Connect Input Output Power 9 5 3 Operating procedure for connecting the long backup time model UPS with the external battery 10 6 Controls and Indicators 12 7 Operation 15 7 1 Operation Mode 15...

Page 4: ... UPS User Manual III 9 2 Battery Replacement Procedures 17 10 Trouble shooting 18 10 1 Checking UPS status 18 10 2 Adjust the factors caused the problem 18 Annex A Intelligent Slot 22 Annex B EPO 23 Annex C Rated Parameters Setting 24 ...

Page 5: ......

Page 6: ... corrosive substance This UPS contains no user serviceable parts except the internal battery pack The UPS on off push buttons do not electrically isolate internal parts Under no circumstance attempt to gain access internally due to the risk of electric shock or burn Do not continue to use the UPS if the panel indications are not in accordance with these operating instructions or the UPS performanc...

Page 7: ...t may be subject to voltage sags spikes and complete power failure that may interrupt computer operations cause data loss and even damage equipment The UPS protects equipment from these disturbances The UPS is a compact on line UPS An on line UPS continuously conditions and regulates its output voltage whether utility power is present or not It supplies connected equipment with clean sinewave powe...

Page 8: ...7 5 8 9 6 10 1 2 3 4 7 8 5 6 9 10 1KVA 2KVA 1 2 3 4 5 6 7 8 9 1 2 3 4 5 6 7 8 11 10 9 3KVA Fig 2 Rear View RS 232 communication port DB9 type EPO Short to activate Intelligent slot USB port B type Input surge protection slot Input socket 1KVA IEC C14 2K 3K IEC C20 ...

Page 9: ...Introduction 4 JP5535 True Online 1 3K UPS User Manual Network surge protection Output Socket External battery port Optional for standard model 10 Battery ground 11 Output terminal ...

Page 10: ...inewave input current achieves two objects The utility power is used as efficiency as possible by the UPS The amount of distortion reflected on the utility is reduced This results in cleaner power being available to other devices in the building not being protected by the UPS 3 3 Inverter In normal operation the inverter utilize the DC output of the power factor correction circuit and inverters it...

Page 11: ... lead acid batteries inside To maintain battery design life operate the UPS in an ambient temperature of 15 25 C 3 7 Dynamic Bypass The UPS provides an alternate path for utility power to the connected load in the unlikely event of a UPS malfunction Should the UPS have an overload over temperature or any other failure condition the UPS automatically transfers the connected load to bypass Bypass op...

Page 12: ...1 General Specification Model 1K 2K 3K Power Rating 1000VA 900W 2000VA 1800W 3000VA 2700W Frequency Hz 50 60 50 60 50 60 Input Voltage 110Vac 288Vac Current 6A max 10A max 16A max Battery Voltage 36VDC 72VDC 96VDC Numbers 3 6 8 Current 35A max 35A max 37A max Output Voltage 220V 230V 240V Dimension WxDxH mm 144 353 222 190 374 336 190 426 336 Weight kg Standard 10 5 21 24 5 Long 6 11 12 Model No T...

Page 13: ...a place where the altitude is above than 1000m the output power must be derated in use please refer to the following Altitude M 1000 1500 2000 2500 3000 3500 4000 4500 5000 Derating Power 100 95 91 86 82 78 74 70 67 Output Voltage Regulation Power Factor Frequency tolerance Distortion Overload capacity Crest ratio 1 0 9 lag 0 5 of normal THD 3 Fu ll Linear Load THD 6 Fu ll nonlinear load 105 130 l...

Page 14: ... vents on the front and rear of the UPS are not blocked so as to ensure good ventilation 3 Condensation to water drops may occur if the UPS is unpacked in a very low temperature environment In this case it is necessary to wait until the UPS is fully dried inside out before proceeding installation and use Otherwise there are hazards of electric shock 5 2 2 Installation 5 2 2 1 Connecting Input and ...

Page 15: ...cting the long backup time model UPS with the external battery Notice Please connect the external battery at least 40AH while the charge current is 8A at least 20AH for 4A otherwise may cause damage to the battery 1 The nominal DC voltage of external battery pack is 36VDC 1kVA 72VDC 2kVA 96VDC 3kVA Connect in series the batteries of the pack to ensure proper battery voltage To achieve longer backu...

Page 16: ...ttery cable is a plug and the other end has 2 open wires 3 Connect the RED wire to the terminal of the battery Connect the BLACK wire to the terminal of the battery Notice DO NOT connect the battery plug to the battery socket of UPS first otherwise it may cause electric shock 4 Connect the external battery plug to the battery socket on the rear panel ...

Page 17: ...rom battery directly when there is no main input press again to start UPS upon buzzer alarms 3 Press ON OFF to shutdown inverter when UPS is in normal mode 4 Press ON OFF to shutdown UPS completely when UPS is in battery mode 5 Press ON OFF to ensure the rated parameter setting FUNC 1 Press FUNC button to transfer in different menus 2 Press FUNC button for 3 seconds to mute off 3 Press FUNC and ON...

Page 18: ... inverter is starting or tracking with bypass ECO dark inverter is not working BYP Bypass indicator yellow bypass is normal yellow flicker The main input is ok But no starting the ups dark bypass is not working BAT Battery indicator yellow battery discharge or charged yellow flicker battery is not connected battery is low or charger is failure dark battery is connected Fig 6 LCD Main Menu Descript...

Page 19: ... 0 200V 50Hz 1 200V 60Hz 2 208V 50Hz 3 208V 60Hz 4 220V 50Hz 5 220V 60Hz 6 230V 50Hz 7 230V 60Hz 8 240V 50Hz 9 240V 60Hz mute on mute off Battery information Battery voltage VDC Capacity if needed Firmware version Battery low warn LOW UPS ID 1 9 in setting mode Load information Load percent Active load kW Apparent load kVA Protocol code in setting mode Output information Output voltage VAC Output ...

Page 20: ... long backup time model press the ON OFF button once to power on the LCD then press ON OFF button again for 1 seconds when the buzzer alarms 2 A few seconds later the UPS turns into Battery mode and inverter feeds the load 3 Turn off the UPS in normal mode 1 Press ON OFF for 1 seconds button in condition of normal mode 2 Turn off utility power 3 If it s a long backup model open the battery breaker...

Page 21: ...arged once every 4 to 6 months if it has not been used for a long time In the regions of hot climates the battery should be charged and discharged every 2 months The standard charging time should be at least 12 hours Under normal conditions the battery life lasts 3 to 5 years In case if the battery is found in bad condition earlier replacement should be made Battery replacement should be performed...

Page 22: ...s no voltage before touching the batteries The battery circuit is not isolated from the input potential circuit There may be hazardous voltage between the battery terminals and the ground 8 Even though the input breaker is disconnected the components inside the UPS are still connected with the batteries and there are potential hazardous voltages Therefore before any maintenance and repairs work is...

Page 23: ...e battery should not discharge If the UPS is operating in Battery Mode stop and contact your local representative or Channel Support 10 2 Adjust the factors caused the problem When the fault indicator is on press FUNC button to see the fault code and warn code Fault and warn codes are listed as following Code Event Possible cause Solution 7 Warn Battery not connected or weak battery Battery not co...

Page 24: ...is out of synchronous range Bypass frequency is out of synchronous range 30 Warn Transfer times over limit in 1 hour Transfer times between inverter and bypass is over 5 in recent 1 hour UPS works in bypass mode Check if output is overload or some loads are shorted Remove the failure loads and restart the UPS or wait for starting inverter automatically 32 Warn output shorted Something shorted Plea...

Page 25: ...otal loads is under the capacity of the UPS 57 Warn Inverter overload timeout Load is over the capacity of the UPS and timeout UPS will transfer to bypass mode if bypass is available Remove some loads to under 95 UPS will transfer to inverter automatically 65 Warn Battery low UPS works in battery and battery voltage is low Recover input power or save data upon battery low 71 Fault Charger fault Th...

Page 26: ...ervice center to obtain replacement components for batteries NOTICE Please provide the following information when reporting fault UPS 1 The UPS model and serial NO 2 The warn and fault code happened 3 Detail of fault include LED indicates buzzer beeps power condition load capacity and configuration of battery long backup time model ...

Page 27: ...ing is failure in UPS If not NC Normally Close 2 General alarm Pin2 to pin5 is NO if something is abnormal If not NC 3 GND External power supply GND 4 Remote shutdown UPS shutdowns rectifier and inverter if utility is normal UPS shutdowns completely if in battery mode Close switch to activate 5 Power supply External power supply 12VDC 24VDC Common connection 6 Bypass mode Pin6 to pin5 is NC if UPS...

Page 28: ...emergency condition This function can be activated through a remote contact provided by the user It requires opening NO and 24V at normal operation EPO is activated when shorting NO and 24V Description of Input Port for Remote EPO Position Name Purpose P1 24V 24V internal power supply P2 EPO_NO EPO is activated when shorting with 24V ...

Page 29: ...2 5 seconds to enter in setting mode all LEDs flicker 3 Voltage setting press FUNC to change rated voltage Shown as following VAC INPUT VAC OUTPUT CONVERTER BYPASS LOAD Current Rated Voltage 4 Frequency setting Press ON OFF to choose voltage and enter in frequency setting Press FUNC to change rated frequency Shown as following 5 Mode setting press ON OFF to choose frequency and enter in mode setti...

Page 30: ...des are shown in LOAD press FUNC to change protocol The ID number of the UPS is displayed as 01 09 default 01 7 Protocol setting press ON OFF to choose mode and enter in protocol setting Codes are shown in LOAD press FUNC to change protocol First code 0 Modbus 1 SNT CC current protocol 8 Press ON OFF to choose protocol and display current setting ...

Page 31: ...e Current frequency Current mode Current protocol 9 Press ON OFF to save current setting and exit If want to change press FUNC and repeat the procedures above 10 If you want to exit from setting mode and give up saving press ON OFF and FUNC together for 2 5 seconds when in setting mode 11 Restart and check if the setting is right ...

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