MAINTENANCE
The
Jamex
Vending System
requires the use of a double sided cleaning card designed especially for credit card magnetic
stripe readers. A sample card is included with your reader. Insert the cleaning card into the card reader, it will be returned to
the exit position. Remove the card and dispose of it according to the manufacturer’s directions. The frequency of cleaning
requirements is a function of the copy volume.
WARNING: JAMEX STORED-VALUE CARDS SHOULD NOT HAVE HOLES PUNCHED IN THE CARD.
STICKERS OR OTHER FOREIGN MATERIALS PLACED ON THE CARDS WILL ENDANGER THE
OPERATION OF THE READER. DO NOT BEND THE CARD OR WRITE ON THE CARD SURFACE.
TROUBLE SHOOTING
The following troubleshooting guide is designed to assist in the installation and operation of your
Jamex Vending System
.
If a problem can not be corrected using the following solutions, please contact
Jamex Technical Support at 1-800-289-6550 for assistance.
PROBLEM
SOLUTION
There is no message on the display and the unit
will not accept cards, indicating that the unit is
not receiving power.
Make sure that the card reader is connected to a
110/115V AC power source.
Display reads “Misread Try Again”
- Card may be inserted incorrectly
- Card may be blank or incompatible
- Read head may be dirty
Reinsert the card correctly
Use only formatted cards especially coded for
this system
Clean the reading head as per directions in
“Maintenance”
The display reads “Incorrect Site Code”.
Ensure that the card is intended for this location
Reformat the card if necessary
Display reads “Value Too High”.
If you want the system to accept cards of higher
value reset the Max Card Value
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