Troubleshooting
HT1
User Manual
Janam Technologies LLC Version 1, September 2020
Troubleshooting 15—2
c
Try connecting at a later time or another location.
Invalid SIM card
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Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM
card").
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Make sure the chip on your SIM card is not damaged or scratched.
c
Make sure the service of your SIM card is available.
Unable to make outgoing calls
c
Make sure you have dialed a valid number.
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For international calls, check the country and area codes.
c
Make sure your device is connected to a network, and the network is not overloaded or
unavailable.
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Check your subscription status with your operator (credit, SIM card valid, etc.).
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Make sure you have not barred outgoing calls.
c
Make sure that your device is not in flight mode.
Unable to receive incoming calls
c
Make sure your device is switched on and connected to a network (check for overloaded
or unavailable network).
c
Check your subscription status with your operator (credit, SIM card valid, etc.).
c
Make sure you have not forwarded incoming calls.
c
Make sure that you have not barred certain calls.
c
Make sure that your device is not in flight mode.
The caller’s name/number does not appear when a call is received
c
Check that you have subscribed to this service with your operator.
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Your caller has concealed his/her name or number.
I cannot find my contacts
c
Make sure your SIM card is not broken.
c
Make sure your SIM card is inserted properly.
c
Import all contacts stored in SIM card to device.
The sound quality of the call is poor
c
You can adjust the volume during a call by pressing the Volume Up/Down key.
c
Check the network strength .
c
Make sure that the receiver, connector or speaker on your device is clean.
I am unable to use the features described in the manual
c
Check with your operator to make sure that your subscription includes this service.
When I select a number from my contacts, the number cannot be dialed
c
Make sure that you have correctly recorded the number in your file.
c
Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts
c
Make sure that your SIM card contacts are not full; delete some files or save the files in
