Troubleshooting
XT2+
User Manual
Janam Technologies LLC Version 2, March 2019
Troubleshooting 16—3
the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
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Contact your network operator to check service availability.
I cannot access my voicemail
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Make sure your operator’s voicemail number is correctly entered in "Voicemail number".
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Try later if the network is busy.
I am unable to send and receive MMS
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Check your device memory availability as it might be full.
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Contact your network operator to check service availability and check
MMS parameters.
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Verify the server center number or your MMS profile with your operator.
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The server center may be busy, try again later.
SIM card PIN locked
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Contact your network operator to obtain the PUK code (Personal Unblocking Key).
I am unable to connect my device to my computer
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Make sure that you’re using the cable included in the box.
I am unable to download new files
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Make sure there is sufficient device memory for your download.
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Select the microSD card as the location to store downloaded files.
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Check your subscription status with your operator.
The device cannot be detected by others via Bluetooth
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Make sure that Bluetooth is turned on and your device is visible to other users.
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Make sure that the two devices are within Bluetooth’s detection range.
How to make your battery last longer
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Make sure you follow the complete charge time (minimum 3 hours).
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After a partial charge, the battery level indicator may not be exact. Wait for at least 20
minutes after removing the charger to obtain an exact indication.
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Adjust the brightness of screen as appropriate.
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Extend the email auto-check interval for as long as possible.
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Update news and weather information on manual demand, or increase their auto-check
interval.
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Exit background-running applications if they are not being used for a long time.
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Deactivate Bluetooth, WLAN, or GPS when not in use.
The device sometimes gets hot
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This heating is a normal consequence of the CPU handling excessive data. Ending above
actions will make your device return to normal temperatures.