Troubleshooting
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I am unable to connect my device to my computer
Install Smart Suite.
Check that your USB driver is installed properly.
Open the Notification panel to check if the Smart Suite Agent has
activated.
Check that your computer meets the requirements for Smart Suite
Installation.
Make sure that you’re using the cable included in the box.
I am unable to download new files
Make sure there is sufficient device memory for your download.
Select the microSD card as the location to store downloaded files.
Check your subscription status with your operator.
The device cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your device is visible to
other users .
Make sure that the two devices are within Bluetooth’s detection
range.
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours).
After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
Adjust the brightness of screen as appropriate.
Extend the email auto-check interval for as long as possible.
Update news and weather information on manual demand, or
increase their auto-check interval.
Exit background-running applications if they are not being used for
a long time.
Deactivate Bluetooth, WLAN, or GPS when not in use.
The device will become warm following prolonged calls, game
playing, internet surfing or running other complex applications.
This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your device return
to normal temperatures.
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