Janome Quilt Maker 15, Instruction Manual

 Page 54

Quilt Maker 15 User Manual

2022.02

We thank you for purchasing this 

Quilt Maker 15

(the “Product”) and hope you will enjoy it for years to come. 

In the event that your Product needs service covered by this warranty, please contact the authorized Janome 
dealer from whom you purchased it. To locate an authorized Janome dealer, please call 1-800-631-0183, ext. 
774, or visit our web site at: www.janome.com. Your Product was sold with an instruction booklet. To avoid 
any unnecessary inconvenience on your part, we suggest that you refer to the instruction booklet before 
contacting your authorized Janome dealer for service. We also strongly encourage you to register your 
product on-line at Janome.com. 

Janome America, Inc. warrants that the Product will meet the written specifications of Janome America, Inc., 
all of which are within normal industry standards and included in the instruction booklet. This Janome Quilt 
Maker 18 warranty is exclusive to the original purchaser of the Product and is provided in respect of normal 
household use. Janome America, Inc. warrants this Product as follows:
  

(a)  1 Year Limited Warranty -

 During the first 365 days from date of purchase, Janome will repair any 

manufacturing defect without charge for parts or labor. All subsequent warranties include parts 
costs only.

(b)  10 year Limited Manufacturer’s Warranty -

 Janome warrants the sewing head is free of casting or 

machining imperfections causing product failure. This warranty does not extend to mechanical or 
electronic/electrical parts, which are covered under a separate warranty, or consequential damage 
to the head caused by mechanical or electronic/electrical part failures beyond their warranty 
period.

(c)  5 year Mechanical Warranty -

 for any mechanical failure within this period, manufacturer will 

provide free replacement parts, customer pays for labor and shipping. See warranty exclusions.

(d)  5 year electronic/electrical warranty -

 The electric/electronic components are warranted to be 

free from manufacturing defects for five years from the date of purchase. If any defect is reported 
within this period, manufacturer will provide free replacement parts, customer pays for labor and 
shipping. The 5 year electronic/electrical warranty will be invalid if the machine is left plugged into 
a power source when not in use.

The limited warranty stated in sections (b), (c) and (d) above shall be limited solely to the replacement of parts 
which, in the opinion of Janome, are defective in workmanship or material and are returned to Janome, or 
an authorized repair facility, or such other point or place that may be designated by Janome. All other costs, 
including cost of freight and shipment for repair under this warranty, shall be the customer’s costs. 

This warranty shall be in force only for the original purchaser. 
Each of the periods described in above shall hereafter be referred to as a “Warranty Period”, together the 
“Warranty Periods”.
Irrespective of whether the Product is used commercially or for normal household use, in no event shall this 
warranty cover needles, needle plates, bobbin cases, fuses, light bulbs, or belts.

Warranty Exclusions

This warranty is VOID – that is, the Product was purchased without warranty – if you did not purchase it from 
an authorized Janome dealer within the United States. A list of authorized Janome dealers within the United 
States is available on our website: www.janome.com. This warranty will be honored only when the original 
invoice or sales receipt (indicating the date of purchase, product type and authorized Janome Dealer’s name) 
is presented together with the defective Product. This warranty will not apply if the serial number on the 
Product has been altered, deleted, removed, or is illegible. This warranty covers none of the following: (i) 
periodic maintenance and repair or replacement of parts due to normal wear and tear; (ii) postage, shipping 
and handling costs and all risks to the Product associated with shipment or transport; (iii) damage resulting 
from misuse of the Product or failure to provide normal maintenance; (iv) repairs to the Product done by 
unauthorized dealers, service providers or the purchaser; (v) damage resulting from the use of non-Janome 
brand parts, supplies, or accessories; (vi) accidents, lightning, fires, water, power surges, or any other cause 
beyond the reasonable control of Janome America, Inc.

Warranty