Janome Quilt Maker 15, Instruction Manual

janome.com

 Page 55

 
If you suspect a defect in materials or workmanship of your Product, you must report it to the authorized 
Janome Dealer from whom you purchased it during the Warranty Periods described above. Your authorized 
Janome Dealer may require you to return the Product to it (properly packaged, freight prepaid) together with 
a photocopy of your original invoice or sales receipt.

Your authorized Janome dealer will evaluate your report of a possible defect and, if one is discovered, will 
(at its option) repair or replace the Product, either with an identical Product, or with a substitute product that 
is substantially similar to the original Product. Your authorized Janome Dealer reservesthe right to supply 
refurbished Products or substitute products provided that they conform to the written specifications of 
Janome America, Inc. for new Products or new substitute products. 

This warranty will also apply to any replacement Product or substitute product. For purposes of establishing 
the Warranty Periods described above hereof with respect to any replacement Product or substitute product, 
the original date of purchase of the original Product will continue to apply.

Specific exclusions of warranty limitations include, but are not limited to, the following:

 • 

 General, consequential, incidental or special damages including damage to fabric or material, the 
cost of rework or lost profits, the cost of installation or removal of any Products, and any inspection, 
testing, or redesign caused by any defect or by the repair or replacement of 
Products arising from a defect in any Product.

•  Products which are received by Janome improperly packaged, altered, or physically damaged.

• Counterfeit or altered label(s) or stickers.

• Broken pins on connectors.

• Stripped screws or nuts.

• Connector(s) damaged, cracked, missing or broken.

• Missing, torn or punctured seal(s).

• Any use besides machine quilting applications using customary fabrics, threads and accessories.

• Operator error in the customary use of the Product.

•  Internal adjustments, tampering or parts replacement done by anyone except authorized 

Representatives or customers specifically authorized by Janome Customer Support or 
warranty repair personnel on a case by case basis.

The warranty does not cover and the user assumes the risk of and there is hereby excluded any liability to 
Janome for failure, defects, loss, deterioration, personal injury or damage which are due to: (1) ordinary wear 
and tear or exposure, (2) abuse, misuse, negligence, or (3) use of parts not authorized by Janome.

Product Service and Maintenance 

Replace needles every 2-4 hours (1-2 per large quilt) and lubricate bobbin hook every 3-4 hours of use. 
Periodically check the thread tensioner. Use a small brush to clean out all lint, loose thread or obstructions 
from the bobbin hook.
Servicing is recommended annually from a qualified Representative. Servicing will cover belt tensioning, 
encoder positioning, bearing retainers, hook axial play and timing, presser and needle-bar adjustment and 
internal lubrication to take-up lever, hopping foot levers, bushings/bearings.

This warranty will be governed by the laws of the state in which you purchased the Product (“Applicable Law”). 
Unless otherwise required by Applicable Law, Janome America, Inc. shall in no event be liable for incidental 
or consequential damages arising directly or indirectly from the use or inability to use the Product or any 
substitute product for any reason. Any implied warranties of merchantability or fitness for purpose of the 
Product or any substitute product are limited to the Warranty Periods described in paragraph 2 above. Other 
than as specified herein or as required by Applicable Law, all other warranties, conditions, or liabilities, whether 
express or implied by operation of law or otherwise, are hereby expressly excluded, and Janome America, Inc. 
hereby disclaims all other warranties, conditions or liabilities.

Warranty 

(Continued)