Jason International, Inc. •
501.771.4477
Page 16 of 18
Customer Service : 800.255.5766
Copyright © 2011 Jason International.
TROUbLe ShOOTINg gUIDe
If you believe the unit to be within the warranty period, you must contact
Jason Customer Service:
1-800-255-5766
with the bath’s Product and Serial numbers before work is started.
All warranty repairs must be authorized by Jason before work is started.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER
WARNING: Always turn off power at the main electrical service panel when servicing the bath.
MICrOsIlK
TM
PuMP sYsTeM
sYMPTOMs
POssIBle Causes
reCOMMenDeD aCTIOn
MicroSilk system fails to oper-
ate.
a) No power to the MicroSilk unit.
b) Motor is not plugged in.
c) Touch Control — insufficient water
in bath.
a) Reset circuit breakers and GFCI if tripped. Check fuses
and replace if bad.
Check voltage at motor when control is on. If no voltage,
the control is defective. If voltage is present, motor is
defective.
b) Make sure plug is fully inserted into the outlet.
c) Fill bath to recommended level (4” above jets).
Pump operates, but no Micro
Bubbles are injected into water.
a) Venturi clogged.
b) Float valve no operating
a) Refer to installer/dealer.
b) Refer to installer/dealer.
Pump operates, but water is
not being pumped.
a) Suction or discharge blocked.
b) Suction air leak.
(System usually
surges.)
a) Remove obstruction.
b) Make sure connection is tight on suction side
of the pump.
Pump does not manually shut
off.
a) Digital or Touch Control defective.
a) Refer to installer / dealer.
Pump shuts off by itself, or
before set time elapses.
a) Internal filter restricting flow
b) Pump motor overheated and thermal
protection device deactivated motor.
(Possibly low voltage.)
c) GFCI tripped.
d) Water level fell below recommended
level.
a) Clean internal screen filter
b) Make sure motor air cooling vents are not blocked, clear
and allow motor to cool down.
(Check service & wire size.)
c) Refer to Jason Customer Service.
d) Fill to recommended level.
Pump does not turn off after
set time elapses.
a) Wiring error or control problem.
a) Refer to installer / dealer.
Pump will not turn off when
water is drained from the bath.
a) Water level sensor wires or ribbon
cables are shorted.
a) Inspect all sensor wires or ribbon cables for exposed
or touching wires. Separate touching wires and replace
exposed wires. If pump continues, replace water level
sensor.
Pump leaks at shaft.
a) Damaged or defective shaft seal.
a) Refer to installer / dealer.
LED Light will not operate
a) Light bulb is loose in the socket.
a) Access light bulb and assure that it is properly installed in
the socket
