Jason International, Inc. •
501.771.4477
Page 8 of 9
Customer Service : 800.255.5766
If the unit is within the warranty period, contact
Jason Customer service: 1-800-255-5766
with the bath’s Product and Serial
numbers
before work is started. The serial number can be found on the front page of this manual or on the small card
adhered to the back of the bath just above the pump.
all warranTY rePaIrs MusT Be auThOrIzeD BY JasOn InTernaTIOnal BefOre wOrk Is sTarTeD.
fOr serVICe, alwaYs COnTaCT The Dealer Or auThOrIzeD serVICe CenTer
warnIng:
Always turn off power at the main electrical service panel when servicing the bath.
The Company warrants the products of its own manufacture to be free from defects in workmanship and
material for a period of twelve (12) months from date of installation or eighteen (18) months from date
of manufacture, whichever comes first. Any merchandise which upon Company examination proves to
be defective under normal use and service during the warranty period will be at the Company’s option
repaired, replaced or credit issued in the amount of the invoice value of the defective merchandise. All
other types of remedies are excluded. This warranty extends only to the owner of the originally installed
merchandise. The Company is not responsible for labor or other installation costs for the repair or replace-
ment of defective merchandise. Company reserves the right to substitute new or improved equipment on
any replacements. The repair or replacement of equipment shall be F.O.B. point of shipment.
This warranty shall not apply to any merchandise which has been subject to accident, alteration, abuse,
misuse, abrasives, corrosion and/or electrolysis, improper voltage supply, misapplication, careless
handling, improper installation, maintenance, abnormal chemical conditions, nor does this warranty
cover stains, discoloration or the fading of color due to improper use of chemicals or improperly main-
tained water chemistry.
This warranty shall not apply to any merchandise or parts thereof which were not manufactured by
Company. Such product or merchandise manufactured by others shall have only such warranties, in
writing, that may be extended and in force at the time by such other manufacturer or supplier.
JasOn InTernaTIOnal InC. lIMITeD warranTY
To obtain warranty service, you must contact the retailer from which the merchandise was purchased
or Company’s distributor in your area. Written notice of warranty defects must be given to the company
within thirty (30) days from the occurrence thereof. Written permission must be obtained by the retailer or
distributor from the Company before any equipment claimed defective is returned for inspection.
EXCEPT AS PROVIDED HEREIN, COMPANY MAKES NO WARRANTIES EITHER EXPRESSED OR
IMPLIED, AS TO ANY MATTER WHATSOEVER INCLUDING THE CONDITION OF THE MERCHAN-
DISE, ITS MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY WARRANTIES
IMPLIED BY LAW AND NOT EFFECTIVELY EXCLUDED BY THIS WARRANTY, ARE LIMITED TO
THE DURATION AND REMEDIES OF THIS WARRANTY. IN NO EVENT SHALL THE COMPANY BE
LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation
of incidental or consequential damages, so the above limitations may not apply to you.
This warranty gives you specific legal rights and you may also have other rights that vary from state
to state.
TROUBLE SHOOTING GUIDE
WARRANTY REGISTRATION: Register your product's warranty online at www.jasoninternational.com.
sYMPTOMs
POssIBle Causes
reCOMMenDeD aCTIOn
Whirlpool system fails to
operate.
a) No power to the whirlpool unit.
a) Reset circuit breakers or replace fuses.
Check GFCI and reset if tripped.
b) Not wired correctly.
b) Make sure power supply is correctly wired
into the unit.
c) Air switch — plastic air tube
disconnected or broken.
c) Check, reconnect, or replace tubing as
necessary.
Pump operates, but no air
is injected into the water.
a) Air valve(s) closed.
a) Open air control valve(s).
b) Line is clogged.
b) Contact installer/dealer.
Pump operates, but water
is not being pumped.
a) Insufficient water level.
a) Fill bath to recommended level. Water must
be at least two (2) inches above the jets.
b) Suction or discharge blocked.
b) Remove obstruction.
c) Suction air leak. (
System usually
surges.
)
c) Make sure union is tight on suction side of
pump.
Pump runs, but jets will not
operate.
a) Jets are completely or partially closed. a) Adjust jets by rotating outer flange.
Pump does not manually
shut off.
a) Air switch tube disconnected or
broken.
a) Reconnect or replace plastic air tube.
Pump unions leak.
a) Unions undertightened, overtightened,
cracked or O-ring is not seated
properly (
possibly pinched
).
a) Back off union nut, check and straighten
O-ring, replace as necessary, retighten.
HAND TIGHTEN ONLY!
Pump shuts off by itself.
a) Insufficient water
a) Make sure bath is filled to at least 2” above
the hightest jets.
Pump leaks at shaft.
a) Damaged or defective shaft seal.
a) Contact installer/dealer.
Optional LED light will not
operate.
a) Light bulb is loose in the socket.
a) Access light bulb and ensure it is properly
installed.
