*ASON)NTERNATIONAL)NCs
501.771.4477
Page 11 of 12
Customer Service : 800.255.5766
Copyright © 2013 Jason International.
TROUBLE SHOOTING GUIDE (cont’d)
WHIRLPOOL PUMP SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Pump system won’t start.
a) No power to the pump unit.
a) Reset circuit breakers and check GFCI. Check fuses
and replace if bad.
b) Pump motor is not plugged in.
b) Make sure plug is fully inserted into the ourlet.
c) Air Switch is disconnected or
defective.
c) Check and reconnect if necessary.
Pump operates, but no air is
injected into water.
a) Air line is clogged.
a) Refer to installer/dealer.
Pump operates, but water is not
being pumped.
a) Suction or discharge blocked.
a) Remove obstruction.
b) Suction air leak. (System usu-
ally surges.)
b) Make sure union is tight on suction side of the purmp.
Pump does not manually shutoff.
a) Defective keypad or control
a) Refer to installer/dealer. Replace keypad or control.
Pump unions leak.
a) Unions cracked, under-tight-
ened, over-tightened, or O-ring
is not seated properly (possi-
bly pinched).
a) Refer to installer/dealer. Replace keypad or control.
Pump shuts off by itself.
a) Pump motor overheated and
thermal protection device
deactivated motor. (Possibly
low voltage.)
a) Make sure motor air cooling vents are not blocked.
Clear and allow motor to cool down. (Check service &
wire size.)
b) GFCI tripped.
b) Refer to installer /dealer.
c) Water fell below recommended
level.
c) Fill to recommended level (2” [50 mm] above jets).
LED light will not operate.
a) LED light is loose in socket.
a) Access LED light and assure it is properly installed in
socket.
b) LED cable disconnected.
b) Verify correct cabel connections.
