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TROUBLESHOOTING GUIDE
MICROSILK
®
[MS, MA or MW] PUMP SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Pump operates, but no microbubbles
are injected into the water.
a. Air intake clogged.
a. Refer to installer/dealer.
Pump operates, but water is not being
pumped.
a. Suction or discharge blocked.
a. Check and remove obstruction
Pump leaks.
a. Damaged or defective seal
a. Refer to installer/dealer.
AIRMASSEUR
®
[AM, MA or AW] BLOWER SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Air bath does not function properly
while in Wave or Pulse mode.
a. Blower speed setting is set too low a. Change to a mid-range air speed
setting before switching over to
Wave or Pulse modes.
Blower turns on when not in use.
a. Purge cycle has started after
recently using the bathtub and its
equipment.
b. Purge cycle has started with no
apparent warning.
a. No action is needed. This is a
normal feature to help keep the air
channel dry and sanitary.
b. Follow the directions in the
Customized User Settings Menu
to turn off or adjust time for the 24-
hour purge.
WHIRLPOOL [WP, MW or AW] BLOWER SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Pump operates, but no air is injected
into the water.
a. Air intake clogged.
a. Suction or discharge blocked
Pump operates, but water is not being
pumped.
a. Suction or discharge blocked.
b. Suction air leak. (System usually
surges)
a. Check and remove obstruction
b. Make sure union is tight on suction
side of the pump.
Pump leaks.
a. Damaged or defective seal
b. Unions cracked, under-tightened,
over-tightened or O-Ring is
not seated properly (possibly
pinched).
a. Refer to installer/dealer.
b. Refer to installer/dealer.
Whirlpool jet not working.
a. Jason jets can be individually
opened or closed.
a. Ensure the jet is in the open
position.
