1.
In the event of defects in the delivered goods, we shall be entitled at our discretion to remedy
the defects or make a replacement delivery within a warranty period of 12 (twelve) months.
This does not apply if the law prescribes longer periods. In the event of rectification of defects,
we shall be obliged in accordance with the statutory provisions to bear the expenses required
for the purpose of rectifying the defects, provided that such expenses are not increased by the
fact that the goods have been transported to a place other than the place of performance.
2.
The customer shall grant us sufficient time and opportunity required at our reasonable
discretion to remedy the defect. Replaced parts become our property.
3.
If the subsequent performance fails, or a reasonable period of grace granted to us expires
without delivering again or remedying the defect, or if the subsequent performance is
impossible or is refused by us or your supplying dealer/ distributor, the customer shall have
the right to withdraw from the contract or to reduce the purchase price as well as in the event
of our inability to perform the subsequent performance.
4.
The warranty does not apply to defects and/or damage resulting from natural wear and tear,
nor to defects and/or damage resulting from faulty or negligent handling, excessive strain,
unsuitable use, incorrect handling, etc., nor to such influences not assumed under the contract,
unless the damage is attributable to our fault.
5.
The warranty claim cannot be transferred to third parties without our consent.
6.
We shall not be liable for the resulting defects in the event of improper modifications and repair
work on the delivery items carried out by the customer or third parties.
7.
Our liability for essential third-party products shall be limited to the assignment of the warranty
claims to which we are entitled against the supplier of the third-party product, unless the
satisfaction of the assigned right fails, or the assigned claim cannot be enforced for other
reasons.
8.
Further claims of the customer against us on whatever legal grounds are excluded, unless
otherwise stipulated below, in particular claims for compensation for damages which do not
arise and/or exist on the delivered goods themselves (e.g. loss of profit, consequential
damages, other financial losses). This exemption from liability does not apply if we are
compulsorily liable as a result of intent, gross negligence or a promise of guarantee or if an
essential contractual obligation has been breached or in the event of injury to life, limb or
health.
9.
In case of negligence, but not gross negligence, our liability is limited to the compensation of
the typical, foreseeable damage.
10.
The above provisions shall apply mutatis mutandis to the delivery of goods other than those
stipulated in the contract.
How to receive service
To obtain warranty service, you must contact our customer service team via telephone at (+1) 360-
633-7200 or (+49) 07720 945 314, or via email at energysolutions@jauch.com.
WARRANTY
