The following guide provides information on how to identify and correct troubleshoot reactions.
E01
Over-temperature protection (system)
Check whether the room temperature is higher than
40°C/104°F. When the temperature cools down, the output
will turn on again.
E02
Over-voltage protection (battery)
Disconnect the power station from the power source to stop
charging and restart it.
E03
Battery damage protection
Contact Customer Service
E10
SOC (State of Charge) protection
Charge the power station and restart it after fully charged.
E11
Battery low-voltage protection
Charge the power station and restart it after fully charged.
E12
Invert over-current protection
Check whether the AC output port is overloaded or short-
circuited.
E13
Invert over-load protection
Check whether the AC output is overloaded, please refer to
the chapter “Technical Specifications” for overload capacity.
E14
Invert short-circuit protection
Check whether the AC output port is overloaded or short
circuited.
E16
Invert over-voltage protection
Check whether the input voltage exceeds the maximum
input voltage.
E17
Charging low-temperature protection
The temperature of the battery is too low. Restore the battery
by increasing its temperature.
E21
12V/ 10A output over-current protection
Check whether the output port is overloaded or short-
circuited.
E22
12V/ 10A output over-load protection
Check whether the output port is overloaded or short-
circuited.
E27
Total output power over-load protection
Reduce the power load.
E28
Charging over-temperature protection
The unit is too hot. Cool down the power station before
charging the power station.
E29
Discharge over-temperature protection
The unit is too hot. Cool down the power station before
charging your device.
If you are still experiencing trouble with your Jauch Power Bank, please call our Customer Service
at 1-360-633-7200 or (+49) 07720 945 314 or by email at energysolutions@jauch.com.
This Jauch Power Station is in conformity with all the requirements and essentials
norms that apply to European Directive 2006/66/EC.
Lithium-ion battery: As soon as the Power Station has reached the end of its lifetime,
the entire lithium-ion battery can be recycled.
EU Member States
According to the European Directive 2006/66/EC, which has been transposed into national law in
the respective EU member states, batteries are not allowed to be disposed of with household waste.
Consumers are obliged to take batteries to a suitable collection point. These can be found in the
trade (point of sale), at communities or local authorities, but you can also return the battery to us.
Jauch Quartz GmbH is registered at the Federal Environment Agency with the registration number
21000702.
Electronic devices: Old electrical devices are not allowed to be disposed of with normal household
waste. In accordance with Directive 2012/19/EU, the device must be disposed of in a controlled
manner at the end of its service life. The materials contained in the system must be recycled in
TROUBLE SHOOTING GUIDE
WASTE AND RECYCLING
