4-6
LGG100 Operator’s Manual
www.javad.com
TR O U B L E S H O O T I N G
Obtaining Technical Support
4
Obtaining Technical Support
If the troubleshooting hints and tips in this Operator’s Manual fail to remedy the
problem, contact JNS Support.
To get in contact with JNS Customer Support by e-mail, use the following
electronic mail addresses.
Table 4-2.
For Questions Related To...
Use...
Hardware (receivers, antennas, firmware)
hardware@javad.com
OAF
options@javad.com
Ensemble
ensemble@javad.com
PCView
pcview@javad.com
FieldView
fieldview@javad.com
If in doubt which e-mail address to use for your particular question, please send
it to support@javad.com.
The specified baud
rate is not compatible
with the baud rates the
modem supports.
The baud rate is the
rate at which the
receiver transmits
differential messages
to the modem and vice
versa.
Change the baud rate to that which your modem supports.
See the modem’s manual for baud rate support information.
The distance between
Base and Rover is too
far.
Close the distance between the Base and Rover.
Use repeaters to increase radio coverage.
Table 4-1.
Problem
Summary of Contents for LGG100
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