Print Quality Issues
This section will help you resolve print quality problems. The print quality is dependent on
several factors. The two most important factors that will increase your print quality are
cleanliness and card stock. To diagnose and fix print quality problems, follow the
troubleshooting procedures below:
EXAMPLE 1
Small spots appear on the printed card with a non-printed area or a different
colour.
Possible Cause: Contamination on the card surface.
Solutions:
Check that cards are stored in a
dust free environment.
Use a different supply of cards.
Possible Cause: Dust inside the printer and/or dirty cleaning roller.
Solutions:
Perform a cleaning of the printer (see chapter 4).
Replace cleaning roller (see chapter 4).
EXAMPLE 2
There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause: Ribbon cartridge is not correctly positioned.
Solutions:
Ensure that the ribbon is properly rolled onto
the ribbon cores of the cartridge and that there
are no wrinkles in the ribbon.
Replace ribbon cassette, making sure it locks in place.
Possible Cause: Printhead is dirty.
Solution:
Clean the printhead
Possible Cause: Printhead elements are damaged (e.g., scratched or burnt).
Solution:
Call your Javelin dealer or NBS customer service for printhead replacement
information.
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