SERVICE PROCEDURES
Basic Service Procedures
We are interested in your satisfaction. Only by having your complete confidence and
satisfaction with our product and its service can we assure our continued success as
manufacturers of recreation vehicles. We have found that continuing a pleasant and
effective relationship through our independent, authorized dealers is equally as important
as maintaining the technical excellence of our product. Your independent, authorized
dealer will cordially assist you in providing service, maintenance, selection of options and
instructions concerning the operation of your vehicle.
If you have a problem with your trailer that requires service, please follow these
instructions in sequence.
1.
Contact your selling independent, authorized dealer’s service department for an
appointment.
Describe to the best of your knowledge the nature of the problem.
2. Contact the owner or General Manager of the independent, authorized dealership if
the initial attempt fails with the service department.
3. If further assistance is needed, contact:
After Market Services
Jayco Incorporated
P.O. Box 460
Middlebury, IN 46540
Email: service@jayco.com
Business Hours: Monday – Friday 8:00 – 5:00 EST
Give all the above information as requested, along with the serial number of the unit in
question and we will make every attempt to help you resolve your repair needs.
It is
important that you contact your selling independent, authorized dealer before Jayco.
In most cases, the independent, authorized dealer can provide the service you require.
If you are traveling and are unable to locate an independent, authorized dealer, or an
independent, authorized dealer for the component part needing service, contact your
selling independent, authorized dealer for assistance.
.
NOTE: Service at a non-authorized Jayco dealer needs prior authorization. You
will be asked to return any mechanical parts replaced before reimbursement
consideration is made. Unauthorized or improper repairs may void Jayco’s
warranty and the warranty on the component part.
Please keep your owner’s manual, your copy of the warranty registration form and
any other related papers in your RV.
Please bear in mind that most problems arise from misunderstandings concerning warranty
coverage and service. In most instances, you will be referred to the independent, authorized
dealer level and your repair needs will be resolved at the independent, authorized dealer’s
facilities.
CALIFORNIA LEMON LAW NOTICE: If you have determined that your
vehicle has nonconformities under the California Lemon Law, you must provide
written notice of the claimed defects directly to Jayco in Middlebury, Indiana at
the address for warranty service, and permit Jayco to perform a final repair
attempt.
94
Warranty/Service
Summary of Contents for 2004 Conventional Travel
Page 1: ...Model Year 2004 Conventional Travel Trailer Fifth Wheel Travel Trailer Owner s Manual...
Page 10: ...NOTES vi...
Page 12: ...NOTES 2...
Page 20: ...NOTES 10 Safety...
Page 74: ...NOTES 64 Preparing to Travel Home...
Page 96: ...NOTES 86...
