Jayco Jay Flight Bungalow 2009 Owner'S Manual Download

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SECTION 1

WARRANTY & SERVICE

□

Request that you read all warranty

information and explain any provision not
clearly understood.

□

Ensure you receive the Goodie Bag. Your

dealer can assist you in completing the
OEM warranty cards or registrations, and
locate any required component model or
serial numbers.

□

Complete and return the “Warranty

Registration and Customer Delivery Form”
to Jayco within 10 days of delivery to
activate the applicable warranty coverage.

The

Jay Flight Bungalow Park Trailer

Limited Warranty

is activated only after

Jayco receives a signed and dated “Warranty
Registration and Customer Delivery Form”
from your dealer. If it has been more than 60
days since the purchase of your new park
trailer and you have not received a
confirmation letter from Jayco, please contact
Jayco Customer Service.

UGGESTIONS

BTAINING

ERVICE

The independent dealers authorized to sell
Jayco park trailers are also there to provide
service after the sale. We work closely with
them in an effort to keep you satisfied. To
help ensure your dealer provides the level of
service you expect, here are some
suggestions we would like to make:

Contact your dealer at once…

Do not wait

until you are ready to use your park trailer.
Your dealer may not be able to service it
immediately and/or the repair may require
parts be ordered. The dealer’s service
department is busiest on Mondays, Fridays
and before the holidays.

Prepare for the appointment…

If you are

having warranty work performed, be sure to
have the right papers with you. Take your
warranty folder and have your vehicle
information available. Not all the work to be
performed may be covered by the warranty;
discuss additional charges with the dealer’s
service management.

Prepare a list…

Provide your dealer with a

written list of specific repairs needed. It is

important that you provide any vehicle repair
history to the dealer’s service manager. Keep
a maintenance log of your park trailer service
history. This can often provide a clue to the
current issue.

Be reasonable with your requests…

If you

leave a list with several items and you need
your park trailer returned back by a specific
time, discuss the situation with the dealer’s
service management and list your items in
order of priority. This may include making a
second appointment for work not completed
or parts that the dealer may need to order.

Don’t expect to look over the technician’s
shoulder…

Please do not be offended if you

are told you cannot watch the work being
done. Some insurance requirements forbid
admission of customers to the service area.

Inspect the work performed…

Finally, check

out the service or repair job when you pick up
your park trailer. Notify the dealer’s service
management immediately of any
dissatisfaction. If you cannot return your park
trailer immediately for repair, make an
appointment as soon as possible.

Please be aware that all repair businesses
require notification of any issues with their
repairs within a specified time limit. Make sure
you are familiar with your dealer or RV repair
center’s repair policies.

USTOMER

ELATIONS

Jayco, has empowered its dealers to make
warranty and repair decisions. If a special
circumstance occurs that requires information
from Jayco, we have asked your dealer’s
service management to make the contact on
your behalf.

This is why you should always

talk to your dealer’s service management
first.

Most issues arise from misunderstandings
about warranty or service needs. We
recognize that, on some occasions, you will
not be totally satisfied with a dealer’s decision
or actions. If this is the case, you should write
or call Jayco Customer Service. Our hours
are Monday – Friday, 8:00 a.m. – 5:00 p.m.
EST (closed holidays).