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Dealer
Your authorized Jayco dealer has inspected and serviced your new Jayco RV and is
authorized to service and maintain your travel trailer as needed. All warranty repairs are
to be performed by the selling dealer unless Jayco gives prior approval.
Some RV dealers may be authorized service centers for certain manufacturers of products
warranted separately. Check with your dealer before contacting others to reduce delays. If
your Jayco dealer is not an authorized service center for the product in question, they can
assist you in obtaining authorized service.
Factory
A factory service department is operated at our Middlebury, Indiana, manufacturing
facility. If your Jayco RV needs repairs and your dealer recommends that the factory
make the necessary repairs, it may be returned to our plant upon following these
procedures:
A.
You or your dealer must make an appointment prior to returning it to the factory
service department.
B.
All transportation costs are the responsibility of the owner. You may need to arrange
for alternative accommodations for some types of repairs. Please be prepared
accordingly.
Parts
Parts are available at most Jayco dealerships or your dealer can order parts for you as
needed.
All retail parts inquiries should be routed through your dealer.
If you are
unable to find a dealer in your local area, contact our Customer Service Department at 1-
877-825-4782 or 1-574-825-0608. We will assist you in providing parts through an
authorized dealer.
Owner’s Responsibility
As a new owner of a Jayco recreation vehicle, you are responsible for regular and
proper maintenance. This will help you prevent conditions arising from neglect that
are not covered by your Jayco Limited Warranty.
Maintenance service should be performed in accordance with this owner’s manual and
any other applicable manuals.
As the owner, it is your responsibility and obligation to return the RV to an authorized
dealer for repairs and service. Reference your Limited Warranty for additional informa-
tion. Because the authorized dealer where you purchased your RV is responsible for its
servicing before delivery and has an interest in your continued satisfaction, we recom-
mend that inspection, warranty and maintenance services be performed by the dealership.
SERVICE PROCEDURES
Basic Service Procedures
We are interested in your satisfaction. Only by having your complete confidence and
satisfaction with our product and its service can we assure our continued success as
manufacturers of recreation vehicles. We have found that continuing a pleasant and
effective relationship through our dealers is equally as important as maintaining the
technical excellence of our product. Your authorized dealer will cordially assist you in
providing service maintenance, selection of options and instructions concerning the
operation of your vehicle.
If you have a problem service, please follow these instructions in sequence.
1.
Contact your selling dealer’s service department for an appointment
. Describe
to the best of your knowledge the nature of the problem.
2. Contact the owner or General Manager of the dealership if the initial attempt fails
with the service department.
3. If further assistance is needed contact:
Customer Relations Dept.
Jayco Incorporated
P.O. Box 460
Middlebury, IN 46540
Phone: 1-877-825-4782 or 1-574-825-0608
Business Hours:
Monday – Friday 8:00 – 5:00 EST
Give all the above information, as requested, along with the serial number of the unit in
question and we will make every attempt to help you resolve your repair needs.
It is
important that you contact your selling dealer before calling Jayco. In most cases,
the dealer can provide the service you require.
If you are traveling and are unable to locate an authorized Jayco dealer, or an authorized
dealer for the component needing service, please call our customer service office at
1-877-825-4782
or
1-574-825-0608
or contact your selling dealer for assistance.
NOTE
:
Service at a non-authorized Jayco dealer should have prior authorization.
You will be asked to return any mechanical parts replaced before reimburse-
ment consideration is made. Unauthorized or improper repairs may void the
warranty on that component.
Please keep your owner’s manual, your copy of your warranty registration form and
any other related papers in your RV.
Please bear in mind that most problems arise from misunderstandings concerning war-
ranty coverage and service. In most instances, you will be referred to the dealer level and
your repair needs will be resolved at the dealer’s facilities.
CALIFORNIA LEMON LAW NOTICE: If you have determined that your
vehicle has non-conformities under the California Lemon Law, you must
provide written notice of the claimed defects directly to Jayco, Middlebury,
Indiana at the address for warranty service, and permit Jayco to perform a
final repair attempt.
