7
SERVICE PROCEDURES
Basic Service Procedures
We are interested in your satisfaction. Only by having your complete confidence and
satisfaction with our product and its service can we assure our continued success as
manufacturers of recreation vehicles. We have found that continuing a pleasant and
effective relationship through our dealers is equally as important as maintaining the
technical excellence of our product. Your authorized dealer will cordially assist you in
providing service maintenance, selection of options and instructions concerning the
operation of your vehicle.
Should you have a problem with service, please follow these instructions in sequence.
1. Contact your selling dealer’s service department for an appointment. Describe to the
best of your knowledge the nature of the problem.
2. Contact the owner or General Manager of the dealership should the initial attempt
fail with the service department.
3. If further assistance is needed contact:
Customer Relations Dept.
Jayco Incorporated
P.O. Box 460
Middlebury, IN 46540
Phone: 1-877-825-4782 or 1-219-825-0608
Business Hours:
Monday – Friday 8:00 – 5:00 EST
Give all the above information as requested along with the serial number of the unit in
question and we will make every attempt to resolve your problem.
Please bear in mind that most problems arise from misunderstandings concerning war-
ranty coverage and service. In most instances, you will be referred to the dealer level and
problems will be resolved with the dealer’s facilities and personnel.
Dealer
Your authorized Jayco dealer has inspected and serviced your new Jayco RV He is
authorized to service and maintain your travel trailer as needed. All warranty repairs are
to be performed by the selling dealer unless Jayco gives prior approval.
Some RV dealers may be authorized service centers for certain manufacturers of products
warranted separately. Check with your dealer before contacting others to reduce delays. If
your Jayco dealer is not an authorized service center for the product in question, he can
assist you in obtaining authorized service.
