Legal & Warranty
Environmental information
This product complies with international directives, including but not
limited to WEEE Directive (2012/19/EU). Do not dispose with normal
household waste. Please consult your local waste disposal authority for
guidance on how to properly recycle or dispose of this product.
Manufacturer’s limited warranty
Your original Northbaze Group AB product is covered by a warranty of twelve
(12) months from the date of purchase of a brand new, unused Northbaze Group
AB product by the original purchaser. Northbaze Group AB guarantees that the
product is free from faults in the materials, design and workmanship when it was
sold to the purchaser. If you are not able to submit the receipt when making a
warranty claim you may be obliged to pay for any repairs carried out. Proof of
purchase must clearly state the date of purchase, name of the product and
authorized resellers’ details.
The Warranty Period cannot be extended or renewed due to subsequent resale
or replacement of the product. This Limited Warranty does not affect your legal
rights under your applicable national laws relating to the sale of consumer
electronic products. Defective parts replaced within the Limited Warranty Claim
shall become the property of Northbaze Group AB.
What is not covered by the limited warranty?
• Faults caused by wear and tear, age-related battery capacity loss, accidents,
dropping, mechanical damage, moisture, chemical products, abnormal impact
damage or force majeure.
• Modifications or repairs performed by yourself or third party without
Northbaze Group AB approval.
How to get warranty service
If you wish to make a Warranty Claim within the Limited Warranty Period, please
contact the reseller of your product for further help. You will need to provide the
proof of purchase and the affected part. Any defective parts covered by the
Limited Warranty will be repaired or replaced free of charge. Replaced or
repaired parts provided during the Warranty Period will be warranted for the
remainder of the original Warranty Period or for sixty (60) days from the date of
repair or replacement, whichever is longer. For FAQ please visit
www.jaysheadphones.com.
