JCM RBA-40C, Integration Manual

Troubleshooting

RBA-40C™ Banknote Acceptor

Section 8

Issue #4119-IGE-01-00

© 2020, JAPAN CASH MACHINE CO., LTD.

2 5

Reject Codes

Red

(1)

OFF

Reserved

Contact your local JCM Representative if this error occurs.

Red

(3)

OFF

Reserved

Contact your local JCM Representative if this error occurs.

Red

(4)

OFF

Banknote Jam 

(Transport Unit)

A Banknote was jammed or 

slipped on the transport path

• Remove Banknotes.

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Clean or calibrate the relative Sensor(s).

• Entrance Sensor

• Centering Timing Sensor

• CIS

• Anti-Pullback Entrance Sensor

• Anti-Pullback Exit Sensor

• Exit Sensor,

• Transport Motor Transport 

Motor Encoder.

Banknote Lost 

(Transport Unit)

A Banknote was removed from 

the banknote path exit side. 

Sensors detect Banknotes 

occurring with abnormal timing.

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Clean or calibrate the relative Sensor(s).

• Entrance Sensor, Centering 

Timing Sensor

• CIS

• Anti-Pullback Entrance Sensor

• Anti-Pullback Exit Sensor

• Exit Sensor

• Feed Motor

• Feed Motor Encoder.

Red

(5)

OFF

Transport Motor Speed Error

While Initializing, no pulse inputs 

exist greater than the specified 

value.
[Solution] Remove Banknotes 

from the RBA-40C

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Transport Motor

• Transport Motor Encoder

Red

(6)

OFF

Transport Motor Lock-Up

While operating the Transport 

Motor, no pulse inputs occurred 

greater than the specified value

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Clean or calibrate the relative Sensor(s).

• Transport Motor

• Transport Motor Encoder

Red

(7)

OFF

Hardware Error

Software to support the 

Magnetic Sensor has been 

downloaded on a Unit but it 

cannot access the Magnetic 

Sensor.

• Check the DIP Switch settings. (Refer to 

“DIP Switch Settings” on page 8).

• Magnetic Sensor

• CPU Board

Red

(9)

OFF

Anti-Pullback Mechanism 

Error

The Anti-Pullback Mechanism 

has not performed correctly

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Clean or calibrate the relative Sensor(s).

• Anti-Pullback Mechanism

• Anti-Pullback Home Position 

Sensor

Red

(12)

OFF

Fraud Detection

Sensors detect Banknotes 

occurring with abnormal timing

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Clean or calibrate the relative Sensor(s).

• Entrance Sensor

• Centering Timing Sensor

• CIS

• Anti-Pullback Entrance Sensor

• Anti-Pullback Exit Sensor

• Exit Sensor

• Feed Motor

• Feed Motor Encoder

Red

(13)

OFF

Centering Mechanism 

Abnormal

The Centering Guide has not 

moved

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Clean or calibrate the relative Sensor(s).

• Centering Guide

• Centering Motor

• Centering Guide Home Sensor

Red

(16)

OFF

Dispensing Error 

(Fraud Detection)

Sensors detect Banknotes 

occurring with abnormal timing

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Clean or calibrate the relative Sensor(s).

• Exit Sensor

• Anti-Pullback Unit

• Anti-Pullback Home Position 

Sensor

Red

(17)

OFF

Dispensing Error 

(Banknote Slip)

Abnormal Banknote 

transportation is detected while 

dispensing. A Sensor is not 

detected at the specified pulse.

• Remove Banknotes.

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Clean or calibrate the relative Sensor(s).

• Entrance Sensor

• Centering Timing Sensor

• Anti-Pullback Entrance Sensor

• Anti-Pullback Exit Sensor

• Exit Sensor

• Feed Motor

• Feed Motor Encoder

Red

(18)

OFF

Dispensing Error 

(Banknote Transport Timeout)

Abnormal Banknote 

transportation is detected while 

dispensing. A Sensor is not 

detected by the specified time.

• Remove Banknotes.

• Check that the relative part(s) is properly 

assembled and/or Harness connected. 

• Clean or calibrate the relative Sensor(s).

• Entrance Sensor

• Centering Timing Sensor

• Anti-Pullback Entrance Sensor

• Anti-Pullback Exit Sensor

• Exit Sensor

• Feed Motor

• Feed Motor Encoder

Table 17 

RBA-40C Unit LED Flash Error Codes (Continued)

Red

 LED

Green

 LED 

Error

Solutions

Relative Parts/Sensors