Chapter 11
Maintenance and Troubleshooting
Troubleshooting
User Manual
790000002/00
93
Nothing happens on screen,
whatever is the action done
(menu key or hard key pressed...)
- The Platform must be rebooted.
See
“Resetting the 2000 Platform” on page 18
.
You are using the 2000 Platform
in the ordinary way when it sud-
denly switches off.
- Check the instrument is not configured to Auto off.
See
“Defining the Automatic shutdown of the 2000
).
- Check the battery charge level.
See
“Charging the battery” on page 16
The battery refuses to charge (the
Charge
indicator does not go on
when the instrument is connected
to the mains and is not operating).
- There is no battery in the instrument.
- The temperature level of the equipment does not
allow the battery charging for safety reasons. Wait
the equipment cools down.
- The battery needs to be changed.
See
“Changing the battery” on page 95
When using the touchscreen,
nothing happens
- The touchscreen needs to be calibrate.
See
“Touchscreen calibration” on page 94
Error message when USB has
been disconencted
- The USB disconnection has not been done prop-
erly (see
“USB memory stick disconnection” on
)
- The data transfer was not completed when USB
key was disconnected.
No beep is emitted when the USB
memory stick is connected
- A previous USB memory stick has not been prop-
erly disconnected (see
- The USB memory stick is not detected by the 2000
Platform: use another memory stick, or another
sotrage media; or transfer data via USB cable (see
“Transferring files to a PC” on page 50
Error message when upgrade via
Ethernet is confirmed
- Check the Server Name is correctly entered (see
“Installation from Ethernet” on page 86
Error message when upgrade via
USB key is confirmed
Check the USB key is correctly connected (see
“USB memory stick connection” on page 60
)
Error message when unlocking
the instrument
- The password is not the correct one (see
).
Troubleshooting
Solution
2000 Platform English rev00.book Page 93 Lundi, 20. juin 2011 1:47 13