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January 2021
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JEE-O shower manual
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The showerhead can be removed with the tool supplied with your product. Remove the
shower-head and place it 24 hours in limescale resolving liquid such as natural vinegar or a
diluted citric acid solution. Rinse it intensly afterwards, before reinstalling the showerhead.
Showerheads with rubber nozzles cannot be placed in limescale resolving liquids. Just
gently rub the nozzles while water flows.
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Always rinse generously with water after using any cleaning substance. Dry the product
with a soft cloth afterwards.
Persistent dirt, corrosion and scratches
The brushed finishes can be treated more intense if needed to remove persistent stains. You
may use a metal polisher (for example Peek) and polish the shower with a soft cloth following
the brush-pattern. After polishing clean the product with a clean cloth. You may want to apply
JEE-O protect after polishing. Then leave the product for 12 to 24 hrs untouched.
Ask your official JEE-O dealer about the possibilities for treating persistent stains, corrosion and
scratches on coated and polished products.
JEE-O guarantee conditions
The guarantee applies from the date of purchase of the product, on submission of the original
proof of purchase (receipt). The guarantee applies only for original products and parts purchased
from an authorised retailer and installed by the certified installer or specialist. The guarantee ap-
plies with normal domestic use and if the mounting and maintenance instructions have been follo-
wed. The guarantee does not apply if a defect arose as a result of an accident, incorrect installation,
incorrect use, neglect, incorrect maintenance, incompetent use, natural events and/or unforeseen
circumstances. Damage resulting from wear and tear or caused by shocks, bumps, falling or acci-
dents is not covered by the guarantee. The guarantee is issued by the distributor of JEE-O in the
country of product purchase.
1. Application scope
The guarantee scheme applies for all showers, faucets and accessory products, that we or one of
our dealers sell under the JEE-O name. The guarantee conditions apply in the country of purchase,
taking account of the safety regulations and technical standards applying in the country of
purchase.
2. Guarantee statement
Our products comply with the technological state-of-the-art, current standards for drinking wa-
ter installations and construction and inspection principles. We guarantee that our products are
immaculately designed, produced and delivered and will function reliably with correct use and
treatment in accordance with our maintenance instructions. If problems nevertheless arise with our
products, we will offer you fast and expert assistance.
3. Guarantee term
The guarantee term is two years for the colour finishes of products, five years for accessories and
seven years for parts following the purchase of the product. In order to validate a claim under the
guarantee, the purchase receipt, clearly showing the date of purchase, must be submitted and
evidence of (sound) annual maintenance must be provided.
Regular maintenance must be performed. The maintenance frequency in the course of the year
depends on the location at which the JEE-O shower is installed. The guarantee term is not renewed
or extended by repairs or part deliveries during the guarantee period.
4. Guarantee services
During the guarantee term, we will repair or place all defective parts where the defect is attributa-
ble to an error for which the manufacturer is liable.
The service department will investigate the product and will decide on the basis of its own exper-
tise whether the defect is covered by the guarantee.
5. Conditions for this guarantee
The guarantee applies to first-time owners of the product and normal residential use. Provided the
JEE-O products are purchased from an authorized seller, installed by a qualified specialist and the
assembly and maintenance instructions have been observed. The guarantee period is not renewed
or extended on account of repairs or spare parts supplied during the guarantee period.
Within the aforementioned guarantee period, JEE-O will deal with all manufacturing faults to the
product that can be attributed to an error for which the manufacturer is responsible.
The fault will be repaired to the extent that faulty parts are repaired or replaced with new parts, at
our discretion, in the course of which exchanged parts become our property.
The guarantee does not include labour, transportation or other cost incurred in the removal and/or
re-installation of the original unit or replacement unit. Costs related to obtaining access for repair
or costs associated with adjacent materials are not covered. The guarantee is limited to the repair
and/or replacement of the products.
This guarantee does not cover:
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Any defect, or injury caused by force majeur (Acts of God) including but not limited to
floods or lightning, or resulting from misuse, abuse or neglect, accidental damage, improper
installation, ignoring the applicable assembly and maintenance instructions, or other altera-
tions or modifications which affect the reliability or performance of the unit not attributable
to a defect in materials or workmanship;
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Any defect, or injury caused by incompetent use and/ or unforeseen circumstances or
damage as a result of normal wear and tear or caused by impact or accident. Any break-
downs due to dirt or lime scale on the products and parts, as well as outdoor use of the
shower, resulting in frost induced damage.
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Damage caused by ignoring the applicable assembly and maintenance instructions, or any
modifications other than those indicated in the installation / care instruction documents
accompanying the product;
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Any defect or injury caused by ignoring the written information about the scope of appli-
cation of our products.
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The effects of poor water quality and chemical attack which affect the longevity of the
product, including but not limited to the use of harmful chemicals such as mineral acids.
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Any defect or injury caused by or resulting from installation of product in situation outside
of country of purchase standards for plumbing installation
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The product was installed in a way that was contrary to the manufacturer’s requirements or
guidelines, installation or maintenance terms or conditions or any national state or locate
area regulatory requirements.
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Any defect or injury caused by an act, default or omission or, or any representation made
by, any person other than JEE-O or an employee or agent of JEE-O
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Colour finishes on quartz products will not be covered under this guarantee. The colour
finish is painted on the outside of the bathtubs and basins, should the product be damaged
or chipped then the natural quartz finish will be visible. Damaged products can be treated
at an additional cost.
A claim under the guarantee lapses when work is carried out by unauthorised persons or if foreign
parts are used.
The mounted defective parts/products must be returned to the distributor carriage paid, with an
accompanying letter.
5. Damage
If damage to property or injury to persons have occurred and there is a suspicion that this was
caused by one of our products, this must be reported to us in writing without delay so that our
liability insurance can be deployed. The product in question must be sent to us for assessment.
