11
WARRANTY
5. HOW TO OBTAIN WARRANTY
5
5..1
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Normally, warranty problems can be resolved by your authorised
dealer
’
s sales and service departments. That is why you should
always talk to your dealer
’
s service manager or sales manager first.
But if you are not satisfied with your authorised dealer
’
s response to
your problem, Chrysler recommends that you do the following:
S
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P 1
1::
Discuss your problem with the owner or general manager of
the authorised dealership.
S
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EP
P 2
2::
If your authorised dealership still cannot resolve the
problem, contact Chrysler Customer Assistance. You will
find the address in 5.2.
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Do
o
Once you have followed the two steps described in 5.1(A), a Chrysler
representative will review your situation. If it is something that
Chrysler can help you with, Chrysler will provide your authorised
dealer with all the information and assistance necessary to resolve
the problem. Even if Chrysler cannot help you, Chrysler will
acknowledge your contact and explain Chrysler's position.
5
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ys
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Address: Chrysler Australia/Pacific Pty Ltd
44 Lexia Place Mulgrave Vic 3170
CAC Building E Level 3
Phone:
1 300 133 079
Email:
cac@daimlerchrysler.com
