46
MULTIMEDIA
C
ONNECTED
S
ERVICES
R
OADSIDE
A
SSISTANCE
FAQ
S
1. What is the phone number for roadside assistance
call? The phone number is:
RSA SOS: 1-800-419-2367
RSA ASSIST: 1-800-419-2369
2. If I am subscribed to Uconnect Services, does it cover
towing or other expenses incurred by using roadside
assistance? No, however your new vehicle may
include Roadside Assistance Call services.
C
ONNECTED
S
ERVICES
S
END
& G
O
FAQ
S
— I
F
E
QUIPPED
1. How long does it take to send the route and
destination to my vehicle? Depending on various
conditions, it can take up to three minutes for the
request to get through to your vehicle.
2. Can I cancel a route I sent to my vehicle? Yes, once
you enter your vehicle, and start the engine, the
pop-up message stating that you have a new route
will appear. There is an exit button on the pop-up that
will cancel the route if selected.
3. Can I select a different route than the most recent
one I sent to my vehicle? Yes, once you enter the
vehicle, and start the engine, the pop-up message
offers a “Locations” option. Once “Locations” is
selected, you can choose from a list of recently sent
destinations.
C
ONNECTED
S
ERVICES
V
EHICLE
F
INDER
FAQ
S
1. Can someone else locate my vehicle? Your vehicle
may be located by anyone who has your PIN and
access to your account. It is your responsibility to
guard your PIN accordingly. See the Uconnect and
Uconnect Services terms of service for more
information.
2. How long does it take to sound my horn and flash the
lights? Depending on various conditions, it can take
three minutes or more for the request to get through
to your vehicle.
3. How do I turn off the horn and lights after I turn them
on? If you are close enough to the vehicle, you can
use the key fob to turn off the horn and lights by
pushing the button.
C
ONNECTED
S
ERVICES
S
TOLEN
V
EHICLE
A
SSISTANCE
FAQ
S
— I
F
E
QUIPPED
1. Can someone locate my vehicle? To enhance your
privacy, and the privacy of others using your vehicle, a
stolen vehicle police report is required for you to activate
this service. You must involve local law enforcement to
have Uconnect Services locate your vehicle. We may
also locate the vehicle for other law enforcement or
government agencies, subject to a valid court order telling
Uconnect Services to do so. We will also provide the
service for FCA entities to locate a vehicle that you have
purchased through them.
2. How will I know if my vehicle is recovered? After you
provide the Uconnect Services Customer Care agent
with the stolen vehicle report, the agent will work
together with law enforcement to try to locate your
vehicle. If your vehicle is recovered, you will be
contacted by law enforcement.
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