User Manual
v.1.1
JEFLADTEL10
Jefferson Professional Tools & Equipment, or hereafter “Jefferson” warrants its customers that
its products will be free of defects in workmanship or material. Jefferson shall, upon suitable
notification, correct any defects, by repair or replacement, of any parts or components of
this product that are determined by Jefferson to be faulty or defective. This warranty is void
if the equipment has been subjected to improper installation, storage, alteration, abnormal
operations, improper care, service or repair.
Warranty Period
Jefferson will assume both the parts and labour expense of correcting defects during the
stated warranty periods below.
All warranty periods start from the date of purchase from an authorised Jefferson dealer. If
proof of purchase is unavailable from the end user, then the date of purchase will be deemed
to be 3 months after the initial sale to the distributor.
1 Year
•
Jefferson 2.9M Safe Close Telescopic Ladder [JEFLADTEL10].
90 Days
• All replacement parts purchased outside of the warranty period
Important:
All parts used in the repair or replacement of warranty covered equipment will be
subject to a minimum of 90 days cover or the remaining duration of the warranty period from
the original date of purchase
.
Warranty Registration / Activation
You can register and activate your warranty by visiting the Jefferson Tools website using the
following address:
www.jeffersontools.com/warranty
and completing the online form.
Online warranty registration is recommended as it eliminates the need to provide proof of
purchase should a warranty claim be necessary.
Warranty Repair
Should Jefferson confirm the existence of any defect covered by this warranty the defect will
be corrected by repair or replacement at an authorized Jefferson dealer or repair centre.
Packaging & Freight Costs
The customer is responsible for the packaging of the equipment and making it ready for
collection. Jefferson will arrange collection and transportation of any equipment returned under
warranty. Upon inspection of the equipment, if no defect can be found or the equipment is not
covered under the terms of the Jefferson warranty, the customer will be liable for any labour
and return transportation costs incurred. These costs will be agreed with the customer before
the machine is returned.
NOTE: *
Jefferson reserve the right to void any warranty for damages identified as being
caused through misuse *
Warranty Limitations
Jefferson will not accept responsibility or liability for repairs made by unauthorised technicians
or engineers. Jefferson’s liability under this warranty will not exceed the cost of correcting the
defect of the Jefferson products.
Jefferson will not be liable for incidental or consequential damages (such as loss of business
or hire of substitute equipment etc.) caused by the defect or the time involved to correct the
defect. This written warranty is the only express warranty provided by Jefferson with respect to
its products.
Any warranties of merchantability are limited to the duration of this limited warranty for the
equipment involved.
Claiming Warranty Coverage
The end user must contact Jefferson Professional Tools & Equipment:
(Tel: +44 (0) 1244 646 048)
or their nearest authorised Jefferson dealer where final
determination of the warranty coverage can be ascertained.
Step 1 - Reporting the Defect
Online Method:
Visit our website www.jeffersontools.com/warranty and complete the Warranty Returns form.
You can complete the form online and submit it to us directly or download the form to print out
and return by post.
Telephone Method:
Contact your Jefferson dealer or sales representative with the following information:
•
Model number
•
Serial number (usually located on the specification plate)
•
Date of purchase
A Warranty Returns form will be sent to you for completion and return by post or fax, together
with details of your nearest authorised Jefferson repair centre. On receipt of this form Jefferson
will arrange to collect the equipment from you at the earliest convenience.
Step 2 - Returning the Equipment
It is the customer’s responsibility to ensure that the equipment is appropriately and securely
packaged for collection, together with a copy of the original proof of purchase. Please note
that Jefferson cannot assume any responsibility for any damage incurred to equipment during
transit. Any claims against a third party courier will be dealt with under the terms & conditions
of their road haulage association directives.
NOTE:
Jefferson will be unable to collect or process any warranty requests without a copy of
the original proof of purchase.
Step 3 - Assessment and Repair
On receipt, the equipment will be assessed by an authorised Jefferson engineer and it will
be determined if the equipment is defective and in need of repair and any repairs needed are
covered by the warranty policy. In order to qualify for warranty cover all equipment presented
must have been used, serviced and maintained as instructed in the user manual.
Where repair is not covered by the warranty a quotation for repair, labour costs and return
delivery will be sent to the customer (normally within 7 working days). Note: If the repair
quotation is not accepted Jefferson Professional Tools & Equipment will invoice 1 hour labour
time at £30 per hour plus return carriage costs (plus VAT).
In cases where no fault can be found with the equipment, or, if incorrect operation of the
equipment is identified as the cause of the problem, a minimum of 1 hour labour at £30 per
hour plus carriage costs will be required before the equipment will be despatched back to the
customer.
Any equipment repaired or replaced under warranty will normally be ready for shipment back to
the customer within 7 working days upon receipt of the equipment at an authorised Jefferson
Repair centre (subject to part availability). Where parts are not immediately available Jefferson
will contact you with a revised date for completion of the repair.
General Warranty Enquiries
For any further information relating to Jefferson warranty cover please call:
+44 (0) 1244 646 048
or send your enquiry via email to
warranty@jeffersontools.com
Disclaimer:
The information in this document is to the best of our knowledge true and accurate, but all
recommendations or suggestions are made without guarantee. Since the conditions of use are
beyond their control, Jefferson Tools® disclaim any liability for loss or damage suffered from
the use of this data or suggestions. Furthermore, no liability is accepted if use of any product
in accordance with this data or suggestions infringes any patent. Jefferson Tools® reserve the
right to change product specifications and warranty statements without further notification. All
images are for illustration purposes only.
www.jeffersontools.com
LIMITED WARRANTY STATEMENT
EC DECLARATION OF CONFORMITY
ormity
We, Jefferson Professional Tools & Equipment, as the authorised European Community representative of
the manufacturer, declare that this equipment conforms to the requirements of the following Directives:
Name and address of manufacturer
or authorised representative:
Jefferson Tools, Herons Way, Chester Business Park,
Chester, United Kingdom, CH4 9QR
Telephone:
+44 (0)1244 646 048
Fax:
+44 (0)1244 241 191
Email:
enquiries@jeffersontools.com
www.jeffersontools.com
EN 131-6:2019 (as amended) Ladders. Telescopic ladders
TÜV Rheinland (Shanghai) Co., Ltd.
Signed By: Stephen McIntyre Date: 11 April 2020
