www.jeffersontools.com
User Manual
v.1.1
JEFPDB0350
Jefferson Professional Tools & Equipment, or hereafter “Jefferson” warrants its
customers that its products will be free of defects in workmanship or material. Jefferson
shall, upon suitable notification, correct any defects, by repair or replacement, of any
parts or components of this product that are determined by Jefferson to be faulty
or defective. This warranty is void if the equipment has been subjected to improper
installation, storage, alteration, abnormal operations, improper care, service or repair.
Warranty Period
Jefferson will assume both the parts and labour expense of correcting defects during
the stated warranty periods below.
All warranty periods start from the date of purchase from an authorised Jefferson dealer.
If proof of purchase is unavailable from the end user, then the date of purchase will be
deemed
to be 3 months after the initial sale to the distributor.
1 Year
•
Jefferson 350W Bench Drill [JEFPDB0350].
90 Days
• All replacement parts purchased outside of the warranty period
Important:
All parts used in the repair or replacement of warranty covered equipment
will be subject to a minimum of 90 days cover or the remaining duration of the warranty
period from the original date of purchase
.
Warranty Registration / Activation
You can register and activate your warranty by visiting the Jefferson Tools website using
the following address:
www.jeffersontools.com/warranty
and completing the online
form.
Online warranty registration is recommended as it eliminates the need to provide proof
of purchase should a warranty claim be necessary.
Warranty Repair
Should Jefferson confirm the existence of any defect covered by this warranty the
defect will be corrected by repair or replacement at an authorized Jefferson dealer or
repair centre.
Packaging & Freight Costs
The customer is responsible for the packaging of the equipment and making it ready
for collection. Jefferson will arrange collection and transportation of any equipment
returned under warranty. Upon inspection of the equipment, if no defect can be found
or the equipment is not covered under the terms of the Jefferson warranty, the customer
will be liable for any labour and return transportation costs incurred. These costs will be
agreed with the customer before the machine is returned.
NOTE: *
Jefferson reserve the right to void any warranty for damages identified as being
caused through misuse *
Warranty Limitations
Jefferson will not accept responsibility or liability for repairs made by unauthorised
technicians or engineers. Jefferson’s liability under this warranty will not exceed the
cost of correcting the defect of the Jefferson products.
Jefferson will not be liable for incidental or consequential damages (such as loss of
business or hire of substitute equipment etc.) caused by the defect or the time involved
to correct the defect. This written warranty is the only express warranty provided by
Jefferson with respect to its products.
Any warranties of merchantability are limited to the duration of this limited warranty for
the equipment involved.
Claiming Warranty Coverage
The end user must contact Jefferson Professional Tools & Equipment:
(Tel: +44 (0) 1244 646 048)
or their nearest authorised Jefferson dealer where final
determination of the warranty coverage can be ascertained.
Step 1 - Reporting the Defect
Online Method:
Visit our website www.jeffersontools.com/warranty and complete the Warranty Returns
form. You can complete the form online and submit it to us directly or download the
form to print out and return by post.
Telephone Method:
Contact your Jefferson dealer or sales representative with the following information:
•
Model number
•
Serial number (usually located on the specification plate)
•
Date of purchase
A Warranty Returns form will be sent to you for completion and return by post or fax,
together with details of your nearest authorised Jefferson repair centre. On receipt
of this form Jefferson will arrange to collect the equipment from you at the earliest
convenience.
Step 2 - Returning the Equipment
It is the customer’s responsibility to ensure that the equipment is appropriately and
securely packaged for collection, together with a copy of the original proof of purchase.
Please note that Jefferson cannot assume any responsibility for any damage incurred
to equipment during transit. Any claims against a third party courier will be dealt with
under the terms & conditions of their road haulage association directives.
NOTE:
Jefferson will be unable to collect or process any warranty requests without a
copy of the original proof of purchase.
Step 3 - Assessment and Repair
On receipt, the equipment will be assessed by an authorised Jefferson engineer and it
will be determined if the equipment is defective and in need of repair and any repairs
needed are covered by the warranty policy. In order to qualify for warranty cover all
equipment presented must have been used, serviced and maintained as instructed in
the user manual.
Where repair is not covered by the warranty a quotation for repair, labour costs and
return delivery will be sent to the customer (normally within 7 working days). Note: If the
repair quotation is not accepted Jefferson Professional Tools & Equipment will invoice 1
hour labour time at £30 per hour plus return carriage costs (plus VAT).
In cases where no fault can be found with the equipment, or, if incorrect operation of the
equipment is identified as the cause of the problem, a minimum of 1 hour labour at £30
per hour plus carriage costs will be required before the equipment will be despatched
back to the customer.
Any equipment repaired or replaced under warranty will normally be ready for shipment
back to the customer within 7 working days upon receipt of the equipment at an
authorised Jefferson Repair centre (subject to part availability). Where parts are not
immediately available Jefferson will contact you with a revised date for completion of
the repair.
General Warranty Enquiries
For any further information relating to Jefferson warranty cover please call:
+44 (0) 1244 646 048
or send your enquiry via email to
warranty@jeffersontools.com
Disclaimer:
The information in this document is to the best of our knowledge true and accurate, but
all recommendations or suggestions are made without guarantee. Since the conditions
of use are beyond their control, Jefferson Tools® disclaim any liability for loss or
damage suffered from the use of this data or suggestions. Furthermore, no liability is
accepted if use of any product in accordance with this data or suggestions infringes any
patent. Jefferson Tools® reserve the right to change product specifications and warranty
statements without further notification. All images are for illustration purposes only.
LIMITED WARRANTY STATEMENT
