www.jeffersontools.com
Jefferson Professional Tools & Equipment, or hereafter "Jefferson" warrants its
customers that its products will be free of defects in workmanship or material.
Jefferson shall, upon suitable notification, correct any defects, by repair or
replacement, of any parts or components of this product that are determined by
Jefferson to be faulty or defective.
This warranty is void if the equipment has been subjected to improper installation,
storage, alteration, abnormal operations, improper care, service or repair.
Warranty Period
Jefferson will assume both the parts and labour expense of correcting defects
during the stated warranty periods below.
All warranty periods start from the date of purchase from an authorised Jefferson
dealer. If proof of purchase is unavailable from the end user, then the date of
purchase will be deemed to be 3 months after the initial sale to the distributor.
1 Years
• Jefferson T99 Mini Tower Pro (Packs & Components)
90 Days
• All replacement parts purchased
outside
of the warranty period
Important:
All parts used in the repair or replacement of warranty covered
equipment will be subject to a minimum of 90 days cover or the remaining
duration of the warranty period from the original date of purchase
.
Warranty Registration / Activation
You can register and activate your warranty by visiting the Jefferson Tools website
using the following address:
www.jeffersontools.com/warranty
and completing the online form. Online
warranty registration is recommended as it eliminates the need to
provide proof of purchase should a warranty claim be necessary.
Warranty Repair
Should Jefferson confirm the existence of any defect covered by this warranty the
defect will be corrected by repair or replacement at an
authorized Jefferson dealer or repair centre.
Packaging & Freight Costs
The customer is responsible for the packaging of the equipment and making
it ready for collection. Jefferson will arrange collection and transportation of
any equipment returned under warranty. Upon inspection of the equipment,
if no defect can be found or the equipment is not covered under the terms of
the Jefferson warranty, the customer will be liable for any labour and return
transportation costs incurred.
These costs will be agreed with the customer before the machine is returned.
*
Jefferson reserve the right to void any warranty for damages identified as being
caused through misuse
Warranty Limitations
Jefferson will not accept responsibility or liability for repairs made by
unauthorised technicians or engineers. Jefferson's liability under this warranty
will not exceed the cost of correcting the defect of the Jefferson products.
Jefferson will not be liable for incidental or consequential damages (such as loss
of business or hire of substitute equipment etc.) caused by the defect or the time
involved to correct the defect. This written warranty is the only express warranty
provided by Jefferson with respect to its products.
Any warranties of merchantability are limited to the duration of this limited
warranty for the equipment involved.
Jefferson is not responsible for cable wear due to flexing and abrasion. The
end user is responsible for routine inspection of cables for possible wear and to
correct any issues prior to cable failure.
Claiming Warranty Coverage
The end user must contact Jefferson Professional Tools & Equipment (Tel:
+44 (0) 1244 646 048) or their nearest authorised Jefferson dealer where final
determination of the warranty coverage can be ascertained.
Step 1 - Reporting the Defect
Online Method:
•
Visit our website www.jeffersontools.com/warranty and complete the
Warranty Returns form. You can complete the form online and submit it to
us directly or download the form to print out and return by post.
Telephone Method:
Contact your Jefferson dealer or sales representative with the following
information:
•
Model number
•
Serial number (usually located on the specification plate)
•
Date of purchase
A Warranty Returns form will be sent to you for completion and return by post or
fax, together with details of your nearest authorised Jefferson repair centre. On
receipt of this form Jefferson will arrange to collect the equipment from you at the
earliest convenience.
Step 2 - Returning the Equipment
It is the customer's responsibility to ensure that the equipment is appropriately
and securely packaged for collection,
together with a copy of the original
proof of purchase
. Please note that Jefferson cannot assume any responsibility
for any damage incurred to equipment during
transit. Any claims against a third party courier will be dealt with under the terms
& conditions of their road haulage association directives.
Please note: Jefferson will be unable to collect or process any warranty
requests without a copy of the original proof of purchase.
Step 3 - Assessment and Repair
On receipt, the equipment will be assessed by an authorised Jefferson engineer
and it will be determined if the equipment is defective and in need of repair and
any repairs needed are covered by the warranty policy. In order to qualify for
warranty cover all equipment presented must have been used, serviced and
maintained as instructed in the user manual.
Where repair is not covered by the warranty a quotation for repair, labour costs
and return delivery will be sent to the customer (normally within 7 working days).
Note: If the repair quotation is not accepted Jefferson Professional Tools &
Equipment will invoice
1 hour labour time at £30 per hour plus return carriage
costs (plus VAT)
.
In cases where no fault can be found with the equipment, or, if incorrect operation
of the equipment is identified as the cause of the problem, a minimum of 1 hour
labour at
£30 per hour plus carriage costs
will be required before the equipment
will be despatched back to the customer.
Any equipment repaired or replaced under warranty will normally be ready
for shipment back to the customer within 7 working days upon receipt of the
equipment at an authorised Jefferson Repair centre (subject to part availability).
Where parts are not immediately available Jefferson will contact you with a
revised date for completion of the repair.
General Warranty Enquiries
For any further information relating to Jefferson warranty cover please call
+44 (0) 1244 646 048
or send your enquiry via email to:
warranty@jeffersontools.com
Disclaimer:
The information in this document is to the best of our knowledge true and accurate, but all
recommendations or suggestions are made without guarantee. Since the conditions of use are
beyond their control, Jefferson Tools® disclaim any liability for loss or damage suffered from
the use of this data or suggestions. Furthermore, no liability is accepted if use of any product
in accordance with this data or suggestions infringes any patent. Jefferson Tools® reserve the
right to change product specifications and warranty statements without further notification. All
images are for illustration purposes only.
LIMITED WARRANTY STATEMENT
