20
ARRIVE ALIVE GUARANTEE
Jellyfish Art offers an Arrive Alive Guarantee for 10 days on our Moon
jellyfish livestock. We guarantee Moon jellyfish that leave our aquaculture
facility will ARRIVE ALIVE at its destination and STAY ALIVE for at least 10
days in a properly set up aquarium.
If your purchase does not arrive alive or if your Moon jellyfish expires
within 10 days of receiving them, we will replace them for free (excluding
shipping). It is very important to follow the instructions at the below link to
ensure you qualify for the Arrive Alive Claim. *Conditions apply*
To learn more and initiate the Arrive Alive Claim process, visit:
Jellyfishart.com/apps/help-center#!arrive-alive-guarantee
Please take and save a picture of your jellyfish sealed in the bag prior to
acclimation. This will help in the event that you need to file an Arrive Alive
Claim.
Jellyfish Art takes pride in packaging jellyfish and shipping them safely
across the nation. However, due to the nature of shipping live animals,
there are circumstances that could impact the arrival of your jellyfish safely
that are outside of Jellyfish Art’s control such as carrier delays, weather,
holidays, and invalid shipping addresses.
