14
Temperature is too warm
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Are the air vents blocked in either compartment? This
obstructs cold air movement between the compartments.
Remove any objects from in front of the air vents. See
“Ensuring Proper Air Circulation” for the location of air vents.
■
Are the drawers opened often? The refrigerator drawers will
warm when this occurs. Keep the refrigerator drawers cool by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
■
Has a large amount of food just been added to the
refrigerator drawers? Adding a large amount of food warms
the refrigerator drawers. It can take several hours for the
refrigerator drawers to return to the normal temperature.
■
Are the controls set correctly for the surrounding
conditions? See “Using the Controls.”
■
Are the refrigerator drawers not cooling? Turn them off
then on again to reset. See “Using the Controls.” If this does
not correct the problem, call for service.
There is interior moisture buildup
■
Are the air vents blocked in the refrigerator drawers?
Remove any objects from in front of the air vents. See
“Ensuring Proper Air Circulation” for the location of air vents.
■
Are the drawers opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the drawer as soon as possible.
■
Is the room humid? It is normal for moisture to build up
inside the refrigerator drawers when the room air is humid.
■
Is the food packaged correctly? Check that all food is
securely wrapped. Dry damp food containers before placing in
the refrigerator drawers.
■
Are the controls set correctly for the surrounding
conditions? See “Using the Controls.”
The drawers will not close completely
■
Are food packages blocking the drawer open? Rearrange
containers so that they fit more tightly and take up less space.
The drawers are difficult to open
■
Are the gaskets dirty or sticky? Clean gaskets and the
surface that they touch. Rub a thin coat of paraffin wax on the
gaskets following cleaning.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you
still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new Jenn-Air
appliance.
To locate factory specified parts in your area, call us or your
nearest designated service center.
In the U.S.A.
Call the Jenn-Air Customer eXperience Center
toll free: 1-800-688-1100.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and service
companies. Jenn-Air designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Jenn-Air designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Jenn-Air with any
questions or concerns at:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
