Jenn-Air EDR3RXD1, Use & Care Manual

20 | TROUBLESHOOTING

TROUBLESHOOTING

ICE AND WATER 

THE ICE MAKER IS NOT PRODUCING ICE OR 

NOT ENOUGH ICE

■

Refrigerator connected to a water supply

and the supply shutoff valve turned on?

Connect refrigerator to water supply and

turn water shutoff valve fully open.

■

Kink in the water source line?

 A kink in

the line can reduce water flow. Straighten

the water source line.

■

Ice maker turned on?

 Make sure wire

shutoff arm or switch (depending on

model) is in the ON position.

■

New installation?

 Wait 24 hours after ice

maker installation for ice production to

begin. Wait 72 hours for full ice production.

■

Large amount of ice recently removed?

Allow 24 hours for ice maker to produce

more ice.

■

Ice cube jammed in the ice maker ejector

arm?

 Remove ice from the ejector arm with

a plastic utensil.

■

Reverse osmosis water filtration system

connected to your cold water supply?

This can decrease water pressure. Refer 

“Water Supply Requirements” in either the 

Installation Instruction booklet or the Use & 

Care Guide.

THE ICE CUBES ARE HOLLOW OR SMALL
NOTE:

 This is an indication of low water 

pressure.

■

Water shutoff valve not fully open?

 Turn

the water shutoff valve fully open.

■

Kink in the water source line?

 A kink in

the line can reduce water flow. Straighten

the water source line.

■

Reverse osmosis water filtration system

connected to your cold water supply?

This can decrease water pressure. Refer

“Water Supply Requirements.”

■

■

Questions remain regarding water 

pressure?

 Call a licensed, qualified 

plumber.

ICE IS STICKING TOGETHER IN THE ICE 

STORAGE BIN

■

It is normal for frost to be on top of the ice

storage bin due to normal opening and

closing of the freezer.

■

It is normal for ice to stick together when

it is not dispensed or used frequently. It is

recommended that the ice storage bin be

emptied and cleaned as needed. Refer “Ice

Maker and Storage Bin.”

OFF-TASTE, ODOR OR GRAY COLOR IN THE 

ICE

■

New plumbing connections?

 New

plumbing connections can cause

discolored or off-flavored ice.

■

Ice stored too long?

 Discard ice. Wash ice

bin. Allow 24 hours for ice maker to make

new ice.

■

Odor transfer from food? 

Use airtight,

moisture-proof packaging to store food.

■

Are there minerals (such as sulfur) in

the water?

 A water filter may need to be 

installed to remove the minerals.

■

Is there a water filter installed on the

refrigerator?

 Gray or dark discoloration in

ice indicates that the water filtration system

needs additional flushing.

LIGHTS

The lights in both the refrigerator and freezer 

compartments are LEDs which do not need to 

be replaced. If the lights do not illuminate when 

the door or drawer is opened, call for assistance 

or service. In the U.S.A., call 

1-800-422-1230

. In 

Canada call 

1800-536-6247.

TEMPERATURE AND MOISTURE

TEMPERATURE IS TOO WARM

■

New installation? 

Allow 24 hours following

installation for the refrigerator to cool

completely.

■

Door(s) opened often or left open? 

Allows

warm air to enter refrigerator. Minimize

door openings and keep doors fully closed.

■

Large load of food added?

 Allow several

hours for refrigerator to return to normal

temperature.

■

Controls set correctly for the surrounding

conditions?

 Adjust the controls to a colder

setting. Check temperature in 24 hours.

Refer “Using the Controls.”

■

Refrigerator not cooling?

 For models

with digital controls, turn the refrigerator

OFF and then ON to reset. If this does not

correct the problem, call for service.

■

Air vents blocked?

 Remove any item from

in front of the air vents.

THERE IS INTERIOR MOISTURE BUILDUP
NOTE:

 Some moisture buildup is normal.

■

Humid room? 

Contributes to moisture

buildup.

■

Door(s) opened often or left open?

 Allows

humid air to enter refrigerator. Minimize

door openings and keep doors fully closed.