Jenn-Air EDR3RXD1B, Use & Care Manual

TROUBLESHOOTING | 19

TROUBLESHOOTING

TROUBLESHOO

TING

NOTE: 

Try the solutions suggested here first 

in order to avoid the cost of an unnecessary 

service call. 

REFRIGERATOR OPERATION

THE REFRIGERATOR WILL NOT OPERATE

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can 

result in death, fire, or electrical shock.

■

Power cord unplugged?

 Plug into a

grounded 3 prong outlet.

■

Is outlet working?

 Plug in a lamp to see if

the outlet is working.

■

Household fuse blown or circuit breaker

tripped?

 Replace the fuse or reset the

circuit breaker. If the problem continues,

call an electrician.

■

Are controls on? 

Make sure the refrigerator

controls are on. Refer “Using the Controls.”

■

Is refrigerator defrosting?

 Your

refrigerator will regularly run an automatic

defrost cycle. Recheck in 30 minutes to see

if it is operating.

■

New installation?

 Allow 24 hours following

installation for the refrigerator to cool

completely.

NOTE: 

Adjusting the temperature controls

to the coldest setting will not cool either

compartment more quickly.

THE MOTOR SEEMS TO RUN TOO MUCH

Your new refrigerator may run longer than your 

old one due to its high-efficiency compressor 

and fans. The unit may run even longer if the 

room is warm, a large food load is added, doors 

are opened often, or if the doors have been left 

open. If there is a “whooshing” sound, check the 

following:

THE REFRIGERATOR IS NOISY

Refrigerator noise has been reduced over the 

years. Due to this reduction, you may hear 

intermittent noises from your new refrigerator 

that you did not notice from your old model. 

Below are listed some normal sounds with an 

explanation.

■

Buzzing -

 heard when the water valve

opens to fill the ice maker

■

Pulsating -

 fans/compressor adjusting to

optimize performance

■

Rattling -

 flow of refrigerant, water line, or

from items placed on top of the refrigerator

■

Sizzling/Gurgling -

 water dripping on the

heater during defrost cycle

■

Popping -

 contraction/expansion of inside

walls, especially during initial cool-down

■

Water running - 

may be heard when ice

melts during the defrost cycle and runs into

the drain pan

■

Creaking/Cracking - 

occurs as ice is being

ejected from the ice maker mold

THERE IS NO AUDIBLE DOOR OPEN ALARM
Has the door been open less than 5 minutes? 

The door open alarm will only flash when the 

door has been open for 5 minutes. The audible 

alarm will sound the first time the door is left 

open for more than 5 minutes. Subsequent 

door open alarms will only flash. You must reset 

the audible alarm each time. Refer “Using the 

Control(s).”

THE DOORS WILL NOT CLOSE COMPLETELY

■

Door blocked open?

 Move food packages

away from door.

■

Bin or shelf in the way?

 Push bin or shelf

back in the correct position.

THE DOORS ARE DIFFICULT TO OPEN

■

Are the gaskets dirty or sticky?

 Clean

gaskets with mild soap and warm water.

THE LIGHTS DO NOT WORK

■

Is the refrigerator in Sabbath mode?

Refer “Using the Controls.”

■

Has the door been open more than 10

minutes?

Refer “Using the Controls.”

Explosion Hazard

Failure to do so can result in death,