13
■
Is the room temperature hotter than normal? Room
temperatures of more than 90°F (32°C) will normally reduce
ice production.
■
Is the condenser dirty? Dirt or lint may be blocking the
airflow through the condenser. See “Condenser” in the
“Cleaning” section.
■
Is there scale buildup in the ice maker? If there is white
scale buildup in the ice maker’s water or freezing system, you
should clean the ice maker. See “Interior Components” in the
“Cleaning” section.
■
Is the drain cap securely in place? If the drain cap is loose,
water will empty from the water pan, and you will have either
thin ice or no ice. Tighten the drain cap if it is loose.
Grid is not cutting ice sheets
■
Is the cutter grid securely in place? Check the cutter grid
harness plug to make sure the connection is intact. See
“Interior Components” section of “Cleaning” for instructions
on cutter grid removal.
Ice Quality
Off taste, odor or gray color in the ice
■
Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated.
■
Is there mineral scale buildup? Clean your ice maker. See
“Ice Maker System” in the “Cleaning” section.
■
Are there food items stored in the ice bin? Do not store any
foods in the ice bin.
■
Were all the packaging materials removed? Make sure that
all packaging materials were removed at the time of
installation.
Thin, soft or clumps of ice
■
Is there unusually high mineral content in the water
supply? The water may need to be filtered or treated.
■
Is there mineral scale buildup? Clean your ice maker. See
“Ice Maker System” in the “Cleaning” section.
■
Are there clumps of ice in the bin? If ice is not used regularly
it will melt and form clumps. Break the clumps with the ice
scoop provided.
Plumbing Problems
■
Is the drain hose aligned over the drain? Move the ice
maker to align the drain. See “Connect Water Supply.”
NOTE: Service technicians cannot repair plumbing problems
outside of the ice maker. Call a licensed, qualified plumber.
ASSISTANCE OR SERVICE
If you need assistance or service, first see the “Troubleshooting”
section. Additional help is available. Call us at 1-800-JENNAIR
(1-800-536-6247) from anywhere in the U.S.A., or write:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Information may also be obtained by visiting our website at
www.jennair.com.
In Canada, for assistance, installation or service, call us at
1-800-807-6777, or write:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
In Canada, visit www.jennair.ca.
Please include a daytime phone number in your correspondence.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
WARNING
Excessive Weight Hazard
Use two or more people to move and install ice maker.
Failure to do so can result in back or other injury.
