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If you experience
Possible Causes
Solution
Refrigerator Operation (cont.)
The motor seems to run
too much.
High-efficiency compressor and fans
Larger, more efficient refrigerators run longer at lower, more
energy-efficient speeds.
The room or outdoor temperature
is hot.
It is normal for the refrigerator to work longer under these
conditions. For optimum performance, place the refrigerator in an
indoor, temperature-controlled environment. See the “Location
Requirements” section.
A large amount of warm food has
been recently added.
Warm food will cause the refrigerator to run longer until the air
cools to the desired temperature.
The door(s) are opened too frequently
or for too long.
Warm air entering the refrigerator causes it to run more. Open the
door less often.
The refrigerator door or freezer
drawer is ajar.
Make sure the refrigerator is level. See the “Refrigerator Leveling
and Door Closing” section. Keep food and containers from
blocking the door.
The refrigerator control is set too
cold.
Adjust the refrigerator control to a less-cold setting until the
refrigerator temperature is as desired.
The door or drawer gasket is dirty,
worn, or cracked.
Clean or change the gasket. Leaks in the door seal will cause
the refrigerator to run longer in order to maintain desired
temperatures.
The lights do not work.
Your refrigerator is equipped with LED
lighting which does not need to be
replaced.
If there is power to the refrigerator and the lights do not illuminate
when a door or drawer is opened, call for service or assistance.
Doors have been open longer than
10 minutes.
Close the doors and drawer to reset and open to resume
lighted task.
The door switch is not sensing the
door opening.
Ensure there are no magnets or electronic devices within
3" (7.6 cm) of the hinge cover.
The Temperature
Controls UI does
not turn on.
The door switch is not sensing the
door opening.
Ensure there are no magnets or electronic devices within
3" (7.6 cm) of the hinge cover.
Unusual Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for “normal sounds.”
Below are listed some normal sounds with explanations.
The refrigerator seems
noisy.
The compressor in your new
refrigerator regulates temperature
more efficiently while using less
energy and operates quietly.
Due to this reduction in operating noise, you may notice
unfamiliar noises that are normal.
Sound of the compressor
running longer than
expected
High-efficiency compressor and fans
Larger, more-efficient refrigerators run longer at lower, more
energy-efficient speeds.
Pulsating/Whirring
Fans/compressor adjusting to
optimize performance during normal
compressor operation
This is normal.
Popping
Contraction/expansion of inside walls,
especially during initial cooldown
This is normal.
Hissing/Dripping
Flow of refrigerant or flow of oil in the
compressor
This is normal.
Vibration
The refrigerator may not be steady.
Adjust the leveling screws and lower the leveling foot firmly
against the floor. See the “Refrigerator Leveling and Door
Closing” section.
First try the solutions suggested here or visit our website at
www.jennair.custhelp.com
.
TROUBLESHOOTING
