29
Ice and Water
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
The ice maker is not
producing ice or is
not producing
enough ice
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on.
Connect refrigerator to water supply and turn water shutoff valve fully
open.
There is a kink in the water source line. A kink in the line can reduce water flow. Straighten the water source
line.
The ice maker is not turned on.
Make sure the ice maker is on. See “Ice Maker and Ice Storage Bin.”
The refrigerator has just been installed. Wait 24 hours after ice maker installation for ice production to begin.
Wait 3 days for full ice production.
The refrigerator door is not closed
completely.
Close the door firmly. If it does not close completely, see “The doors
will not close completely.”
A large amount of ice was recently
removed.
Allow sufficient time for ice maker to produce more ice. See “Ice
Maker and Ice Storage Bin” for ice production rates.
An ice cube is jammed in the ice maker
ejector arm.
Remove ice from the ejector arm with a plastic utensil.
A water filter is installed on the
refrigerator.
Remove the water filter and operate the ice maker. If ice volume
improves, then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
A reverse osmosis water filtration
system is connected to your cold
water supply.
This can decrease water pressure. See “Water Supply
Requirements.”
The ice cubes are
hollow or small
NOTE: This is an
indication of low
water pressure.
The water shutoff valve is not fully
open.
Turn the water shutoff valve fully open.
There is a kink in the water source line. A kink in the line can reduce water flow. Straighten the water source
line.
A water filter is installed on the
refrigerator.
Remove filter and operate ice maker. If ice quality improves, then the
filter may be clogged or incorrectly installed. Replace filter or reinstall
it correctly.
A reverse osmosis water filtration
system is connected to your cold
water supply.
This can decrease water pressure. See “Water Supply
Requirements.”
Questions remain regarding water
pressure.
Call a licensed, qualified plumber.
Off-taste, odor or
gray color in the ice
or water
Newly installed refrigerator requires
flush of water system.
Flush the water system. See “Water and Ice Dispensers” for water
system flushing instructions.
Recently installed or replaced
plumbing connections. New plumbing
connections can cause discolored or
off-flavored ice and water.
Discard the ice and wash the ice storage bin. Flush the water system
with 3 gal. (12 L) of water. Allow 24 hours for the ice maker to make
new ice, and discard the first 3 batches of ice produced.
Using a water supply connection type
other than recommended.
It is recommended to use copper tubing or Whirlpool supply line, Part
Number 8212547RP. See “Connect to Water Line.”
The ice has been stored too long.
Discard ice. Wash ice storage bin. Allow 24 hours for ice maker to
make new ice.
The water has been stored too long.
Dispense at least 1 qt (1 L) of water per week to maintain a fresh
supply.
Odor from stored food has transferred
to the ice.
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur) in
the water.
A water filter may need to be installed to remove the minerals.
There is a water filter installed on the
refrigerator.
Gray or dark discoloration in ice may indicate that the water filtration
system needs additional flushing. Flush the water system after
installing and before using a new water filter. See “Water and Ice
Dispensers” for water filter flushing instructions.
The water filter needs to be replaced.
Replace the disposable water filter at least every 6 months or when
indicated. See “Water Filtration System.”
