Jenn-Air JIS1450DP0, User Manual

22

Troubleshooting

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, 

refer to the warranty page in this manual and scan the code there with your mobile device, or visit 

https://jennair.custhelp.com

. 

In Canada, visit 

http://www.jennair.ca

.

Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:

Jenn-Air Brand Home Appliances 

Customer eXperience Center 

553 Benson Road 

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Operation

Problem

Possible Causes and/or Solutions

Nothing will operate

Power supply cord is unplugged -

 Plug into a grounded outlet.

Household fuse is blown or a circuit breaker is tripped -

 Replace the fuse or reset the circuit breaker. 

If the problem continues, call an electrician.

Cooktop will not operate

The control knob is set incorrectly -

 Touch the display area on the control panel to select a cooking 

surface before selecting a function.

The cooktop control lockout is set -

 See “Control Lock” in the “Cooktop” section.

Cooktop is turned off -

 The Power keypad was unintentionally touched. Press POWER again.  

Reset the cooktop.

Cooktop cooking results 

not what expected

Improper cookware being used -

 See “Cookware” section.

Cooktop control set to incorrect heat level -

 See “Cooktop Controls” in the “Cooktop” section.

Range is not level -

 Level the range. See the Installation Instructions.

Oven will not operate

The electronic oven control was set incorrectly -

 See “Electronic Oven Controls” section.

Delay Start is set -

 See “Cook Time” section.

The oven control lockout is set -

 See the Control Lock keypad feature in the “Feature Guide” section.

The range is in Demo mode -

 Demo mode will deactivate all oven elements. See “Demo Mode” in the 

“Electronic Oven Controls” section.

Oven temperature too high 

or too low

Oven temperature calibration needs adjustment -

 See “Oven Temperature Control” in the “Electronic 

Oven Controls” section.

Oven indicator lights flash

Needs service (Oven indicator lights are flashing.) -

 See “Control Display” in the “Electronic Oven 

Controls” section. If the indicator light(s) keep flashing, call for service. See the “Warranty” section for 

contact information.

Oven control displays 

messages

Power failure (Display shows flashing time.) -

 Clear the display. On some models, reset the clock,  

if needed. See “Clock” keypad feature in the “Feature Guide” section.

Error code (Display shows letter followed by number.) -

 Press CANCEL to clear the display.  

See “Control Display” in the “Electronic Oven Controls” section. If it reappears, call for service.  

See “Warranty” for contact information.

Cooktop display shows 

messages

Improper pan being used (“replace pan” animation showing in the display when you place a 

saucepan on an induction surface cooking area) -

 See “Pan Detection” in the “Cooktop” section. 

Check that the saucepan is ferromagnetic. Check that the diameter of the saucepan is large enough. 

Center the saucepan on the surface cooking area. Allow the saucepan to cool down in the event that it 

has become hot when used. Switch the surface cooking area off and then on again. If the display still 

does not light up, turn power off at the circuit breaker. Wait 20 seconds and turn power back on.

Long cooking time (Performance Boost function display flashing and switching off) -

 The 

Performance Boost function operates the surface cooking area with the most power. During long cooking 

times, it is possible that the function will switch the surface cooking area off to keep the cooktop from 

overheating. You can continue to use the cooktop if the display is not flashing.

Error code (display flashing “Er” and numbers) -

 If an “Er” and a series of numbers appear in the 

display panel, turn power off at the circuit breaker. Turn on again. If problem continues, call customer 

service. See the “Warranty” section for contact information.

In Canada:

Jenn-Air Brand Home Appliances 

Customer eXperience Centre  

200 - 6750 Century Ave.  

Mississauga, Ontario L5N 0B7