13
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty, or visit
producthelp.jennair.com
. In Canada, visit
www.jennair.ca
.
Contact us by mail with any questions or concerns at the address below:
Please include a daytime phone number in your correspondence.
PROBLEM
POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate
Household fuse is blown, or a circuit breaker is tripped:
Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Oven will not operate
Control Lock is on:
“Control Lock” will display on the screen. Scroll up to unlock.
Sabbath Mode is set:
See the “Sabbath mode” section.
On double oven models, one oven is self cleaning:
When one oven is self cleaning, the other oven
cannot be set or turned on.
Display shows
messages
Power failure:
On some models, reset the clock if needed. See “Preferences” in the “Settings” section.
Error code (display shows letter followed by number):
Press the oven Cancel keypad to clear the
display. If it reappears, call for service. See the “Warranty” for contact information.
Demo Mode (product is in Demo Mode):
See “To Exit Demo mode” in the “Settings” section.
Clean cycle did not
work on all spills
Several cooking cycles between Clean cycles or spills on oven walls and doors: Run additional Clean
cycles. The affresh
®
Kitchen and Appliance Cleaner can be used for stubborn soils. See the “Accessories”
and “Self Cleaning Cycle” sections for more information.
Warm air coming from
oven vent
Warm air coming from the oven vent is normal. During a self clean cycle, the air stream is increased.
The cooling fan may operate both during an oven’s cycle and after the cycle has ended, causing warm air
to exit from the oven vent.
Long preheat times
Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles
preheat to 350°F (177°C) in 6 minutes. Higher temperatures will take more time. Removing unused oven
racks prior to preheating can help reduce preheat time.
Self Cleaning cycle
will not operate
The oven door is open:
Close the oven door all the way.
The function has not been entered:
See the “Self Cleaning Cycle” section.
A Timed Self Clean cycle has been set:
See the “Self Cleaning Cycle” section.
Oven cooking results
not what expected
The set temperature was incorrect:
Double-check the recipe in a reliable cookbook.
Oven was not preheated:
See the “Baking and Roasting” section.
Racks were positioned improperly:
See the “Positioning Racks and Bakeware” section.
Not enough air circulation around bakeware:
See the “Positioning Racks and Bakeware” section.
Batter distributed unevenly in pan:
Check that batter is level in the pan.
Darker browning of food caused by dull or dark bakeware:
Lower the oven temperature 25°F (15°C) or
move rack to a higher position in the oven.
Lighter browning of food caused by shiny or light colored bakeware:
Move rack to a lower position in
the oven.
Incorrect length of cooking time was used:
Adjust cooking time.
Oven door was not closed:
Be sure that the bakeware does not keep the door from closing.
Oven door was opened during cooking:
Oven peeking releases oven heat and can result in longer
cooking times.
Rack is too close to bake burner, making baked items too brown on bottom:
Move rack to higher
position in the oven.
Pie crusts browning too quickly:
Use aluminum foil to cover the edge of the crust and/or reduce baking
temperature.
In the U.S.A.:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
JennAir Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Summary of Contents for JJW6024HL
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