16
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
https://jennair.custhelp.com
. In Canada, visit
http://www.jennair.ca
.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
PROBLEM
POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit
breaker. If the problem continues, call an electrician.
Is the microwave oven wired properly?
See Installation Instructions.
Microwave oven will
not operate
Is the door completely closed?
Firmly close door.
Is the electronic oven control set correctly?
See “Microwave Oven Control” section.
On some models, is the Button Lock set?
See “Button Lock” in the “Tools Menu” section.
On combination oven models, is the lower oven self-cleaning?
The upper oven will not work during
the lower oven Self-Cleaning Cycle.
Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100%
cooking power. If water does not heat, call for service. See “Assistance or Service” section.
Oven makes
humming noise
This is normal and occurs when the transformer in the magnetron cycles on.
Oven door looks wavy
This is normal and will not affect performance.
Turntable will not
operate
Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support.
Is the turntable support operating properly?
Remove turntable. Remove and clean turntable support
and rollers. Replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on the turntable,
then restart oven. If it still is not working, call for service. See “Assistance or Service” section. Do not
operate the oven without turntable and turntable support working properly.
Turntable rotates
in both directions
This is normal and depends on motor rotation at beginning of cycle.
Cooling fan
continues to run
after cooking cycle
is complete
This is normal and allows for proper cooling of the microwave oven. The microwave cooling fan may
continue to run for several minutes after the cooking cycle has been completed.
No microwave energy is used after the cycle is completed and the control will display “Cooking
Complete” with options for Keep Warm or Add 30 Seconds.
Display shows time
countdown, but is
not operating
Is the Kitchen Timer in use?
See “Kitchen Timer” in the “Tools Menu” section.
Tones are not
sounding
Are tones disabled?
See “Sound” in the “Tools Menu” section.
Smoke is coming
from oven vent
during broiling or
grilling (on some
models)
Some smoke is normal and occurs just as in conventional crisping.
Sparking during
broiling or grilling
(on some models)
This is normal and occurs as fat burns off from past cooking. Sparking will stop once fat is completely
burned off.
Cooking times seem
too long
Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
Is the incoming voltage less than that specified in the “Built-In Microwave Oven Safety” section?
OR
Is the incoming voltage less than that specified in the “Electrical Requirements” section?
Have a qualified electrician check the electrical system of the house.
Radio or TV
interference
Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave
oven, or adjust the radio or TV antenna.
Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
Problem Solver
